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All Journal PRAJA observer: Jurnal Penelitian Administrasi Publik Mutiara: Jurnal Penelitian dan Karya Ilmiah
Bahij Berliana Kusuma Dewi
Universitas 17 Agustus 1945 Surabaya
Religion Humanities Computer Science & IT Electrical & Electronics Engineering Languange, Linguistic, Communication & Media Social Sciences Other

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OPTIMALISASI KUALITAS DALAM PELAYANAN KALIMASADA DENGAN APLIKASI KLAMPID NEW GENERATION (KNG) DI KANTOR KELURAHAN PACARKELING KOTA SURABAYA Bahij Berliana Kusuma Dewi
PRAJA observer: Jurnal Penelitian Administrasi Publik (e- ISSN: 2797-0469) Vol. 3 No. 01 (2023): MANAJEMEN PUBLIK
Publisher : COMMUNITY OF RESEARCH LABORATORY SURABAYA

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Abstract

Setiap kota memiliki inovasi agar menjadi kota yang maju, dengan ini pemerintah kota surabaya membuat inovasi yakni Kawasan Lingkungan Masyarakat Sadar Adminduk (Kalimasada). Kelurahan merupakan ujung tombak dalam struktur pemerintahan terbawah yang langsung berhubungan dengan masyarakat yang tinggal di daerah perkotaankhususnya dalam hal pelayanan.Pemfokusan dilakukan pada program Kalimasada, dimana mencakup terkait data kependudukan akta kelahiran, akta kematian, KIA, dan lain-lain yang kemudia di input pada sistem aplikasi klampid untuk di proses oleh Dispendukcapil Surabaya. Aplikasi Klampid ini sendiri merupakan salah satu inovasi sistem online yang dimiliki oleh Dispendukcapil  Surabaya.
Efektifitas Pelayanan Adminduk Yang Unggul Melalui Inovasi Program Kalimasada Di Kantor Kelurahan Tanah Kali Kedinding Kecamatan Kenjeran Kota Surabaya Bahij Berliana Kusuma Dewi; Bambang Kusbandrijo
Mutiara : Jurnal Penelitian dan Karya Ilmiah Vol. 1 No. 6 (2023): Desember: Mutiara : Jurnal Penelitian dan Karya Ilmiah
Publisher : STAI YPIQ BAUBAU, SULAWESI TENGGARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59059/mutiara.v1i6.589

Abstract

The Kalimasada (Civil Administration Aware Community Environment) program is an inovation from the Surabaya City Population and Civil Registration Service which aims to improve Population Administration services for Surabaya City residents. Optimization of the Kalimasada program will be achieved if the administrative service itself can be carried out with superior service. Based on this background, this research aims to analyze the implementation of superior services from the Kalimasada program at the Tanah Kali Kedinding Village Office. The basic qualitative research method became the procedure for implementing this research, where the author then obtained data through interviews and observation results during the research period at the Kali Kedinding Land Office. The research results show that there are still two principles of excellent service that cannot be fulfilled in the implementation of the Kalimasada program at the Tanah Kali Kedinding Village Office. Thus, it can be concluded that the implementation of the Kalimasada program in Tanah Kali Kedinding is less effective, this may be due to the lack of clarity regarding the two principles of superior service.
Co-Authors Bambang Kusbandrijo