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All Journal Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi)
Calvin Ravelino
Universitas Kristen Satya Wacana
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management

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Perancangan UI/UX untuk Aplikasi Bank Jago menggunakan Metode User Centered Design Calvin Ravelino; Yeremia Alfa Susetyo
Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) Vol 7 No 1 (2023): JANUARY-MARCH 2023
Publisher : KITA Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jtik.v7i1.697

Abstract

In this era, insurance is an important instrument in processing financial plans considering that financial risks can occur regardless of place and time. However, in its implementation, insurance does not attract the attention and interest of the Indonesian people. Seeing this phenomenon, using the User Centered Design (UCD) method, this study aims to create a prototype of insurance features on the Bank Jago mobile application. This application implements usability principles such as learnability, memorability and satisfaction in introducing the importance of insurance for the community. Based on the method that has been used, this research produces a prototype of Bank Jago's insurance application that implements the usability principle. In this study, a prototype was produced that received a positive response from the community in terms of 65% learnability, 50% memorability, 70% satisfaction and 55% efficiency.
Co-Authors Yerymia Alfa Susetyo