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All Journal Indonesian Journal of Wiyata Health Administration
Nur Asiza
ITKES Wiyata Husada Samarinda
Economics, Econometrics & Finance Public Health Social Sciences

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Measurement of Patient Experience towards Service Image at Abdoel Wahab Sjahranie Hospital Suwanto Suwanto; Dwi Ida Puspita Sari; Nur Asiza
Indonesian Journal of Wiyata Health Administration (IJWHA) Vol 2 No 1 (2022): Volume 02 Nomor 01, June 2022
Publisher : Institut Teknologi Kesehatan Dan Sains Wiyata Husada Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (172.754 KB) | DOI: 10.35728/ijwha.v2i1.1084

Abstract

Health is an important basic need for a decent and productive life in everyday life, which should belong to everyone. This type of research is an analytical survey with a cross-sectional research design, that is, research where data is collected only once to answer research problems. The population of this study was visitors who used health services at Abdoel Wahab Sjahranie Hospital during the study period. The study population through the average number of visits per month was 550 people, so the study sample was 227 people. The patient experience for the hospital's image has a good impact through nurse communication, physician communication, physical comfort and responsiveness. It is hoped that Abdoel Wahab Sjahranie Hospital will consistently maintain a work culture through good communication and governance in terms of hospital facilities and infrastructure
The Relationship between the Implementation of Effective Communication in Excellent Service with the Quality of Health Services in Class III Inpatients at Abdoel Wahab Sjahranie Hospital Sumarni Sumarni; Nur Asiza; Muhammad Henry Gunawan
Indonesian Journal of Wiyata Health Administration (IJWHA) Vol 2 No 1 (2022): Volume 02 Nomor 01, June 2022
Publisher : Institut Teknologi Kesehatan Dan Sains Wiyata Husada Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (179.52 KB) | DOI: 10.35728/ijwha.v2i1.1089

Abstract

Public services are part of achieving the government's goal of realizing an independent and prosperous society. So through this research, we want to see the relationship between the implementation of effective communication in excellent service with the quality of health services in class III inpatients at Abdoel Wahab Sjahranie Hospital. This type of research is an analytical survey with a cross-sectional research design, which is research where data is collected within a certain period of time. The population of this study was patients who were in the Tulip room at Abdoel Wahab Sjahranie Hospital, which numbered 55 people. The implementation of effective communication in excellent service with the Quality of Class III Inpatient services at Abdoel Wahab Sjahranie Hospital has a relationship that if done effectively will improve the image of Abdoel Wahab Sjahranie Hospital. The implementation of effective communication in excellent service with the Quality of Class III Inpatient services at Abdoel Wahab Sjahranie Hospital has a relationship that if done effectively will improve the image of Abdoel Wahab Sjahranie Hospital. The recommendations offered are that the management of Abdoel Wahab Sjahranie Hospital can consistently maintain a good work culture that prioritizes organizational nailai through equalizing perceptions of every apple or other activity.
JKN System Development Strategy as a Solution to BPJS Health Deficit at Abdoel Wahab Sjahranie Hospital Sumarni Sumarni; Nur Asiza; Ulia Fitri
Indonesian Journal of Wiyata Health Administration (IJWHA) Vol 2 No 2 (2022): Volume 02 Nomor 02, December 2022
Publisher : Indonesian Journal of Wiyata Health Administration (IJWHA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (183.853 KB)

Abstract

The JKN system includes various types of health services, such as preventive services, health promotion, curative services, rehabilitative, and others. This study seeks to analyze the strategy of implementing the JKN system development as a solution to the deficit of BPJS Kesehatan RSUD Abdoel Wahab Sjahranie. The research used is qualitative research through Focus Group Dicussion. The JKN system development strategy in overcoming the BPJS Kesehatan deficit at Abdoel Wahab Syahranie Hospital can be formed through internal hospital governance to overcome fraud in health action services at the hospital. The application of the swot analysis strategy can be realized through the hospital's annual work plan. Recommendations for further research can conduct research on the governance of BPJS claims in order to minimize fraud.
Analysis of Ability to Pay and Willingness to Pay PBPU Participants Who Are In Arrears of National Health Insurance Contributions in Samarinda Ulu District Nur Asiza; Muhammad Rafli Aidillah; Muhammad Henry Gunawan
Indonesian Journal of Wiyata Health Administration (IJWHA) Vol 2 No 1 (2022): Volume 02 Nomor 01, June 2022
Publisher : Institut Teknologi Kesehatan Dan Sains Wiyata Husada Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (249.911 KB) | DOI: 10.35728/ijwha.v2i1.1086

Abstract

The implementation of the National Health Insurance program-Healthy Indonesia Card (JKN-KIS) in Indonesia is far from the goal. This study seeks to find out through an analysis of the ability and willingness to pay BPJS Kesehatan participants for participants Non-wage earners in the Samarinda Ulu District of Samarinda City. This type of research is an analytical survey with a cross-sectional research design, that is, research where data is collected only once to answer research problems. The population of this study was BPJS Kesehatan participants in the Non-Wage Earner group of 553 so that the study sample was 227 Data collection using a research questionnaire, then analyzed the collected data using bivariate analysis. Payment of dues for non-wage earners in Samarinda Ulu sub-district of Samarinda City is in a fairly good position even though in this case the level of consumptive community is high. Unable to pay is caused by some participants with low incomes and high consumptive rates
Factors Influencing the Performance of Nurses and Midwives at Jimmy Medika Borneo Mother and Child Hospital Andik Supriyatno; Dwi Ida Puspita Sari; Muksin Muksin; Nur Asiza; Muhammad Henry Gunawan
Indonesian Journal of Wiyata Health Administration (IJWHA) Vol 1 No 1 (2021): Volume 01 Nomor 01, December 2021
Publisher : Institut Teknologi Kesehatan Dan Sains Wiyata Husada Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (241.298 KB)

Abstract

The task of health workers is to organize or organize quality health services in accordance with their expertise and / or competence, one of which is nurses. Hospitals are one part of the health care system that plays an important role in improving the degree of public health. This study aims to find out what factors affect the performance of nurses and midwives at Jimmy Medika Borneo mother and child hospital. This research is a quantitative research with a cross-sectional approach. The samples in this study were nurses and midwives whose total sample was 45 people. The variables measured in this study are human resources, finances, knowledge, leadership and communication. The results showed that there was an influence of human resources (p = 0.00), financial (p = 0.0 3), knowledge (p = 0.0 4), leadership (p = 0.02 4) and communication (p = 0.03) on the performance of nurses in carrying out nursing and midwifery services.
Co-Authors Andik Supriyatno Dwi Ida Puspita Sari Dwi Ida Puspita Sari Muhammad Henry Gunawan Muhammad Rafli Aidillah Muksin Muksin Sumarni Sumarni Suwanto Suwanto Ulia Fitri