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All Journal Abdikesmas Mulawarman Indonesian Journal of Wiyata Health Administration
Muhammad Rafli Aidillah
ITKES Wiyata Husada Samarinda
Economics, Econometrics & Finance Health Professions Public Health Social Sciences Veterinary

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The Effect of Inpatient Service Image on Community Needs at Abdoel Wahab Sjahranie Hospital Ulia Fitri; Suwanto Suwanto; Muhammad Rafli Aidillah
Indonesian Journal of Wiyata Health Administration (IJWHA) Vol 2 No 2 (2022): Volume 02 Nomor 02, December 2022
Publisher : Indonesian Journal of Wiyata Health Administration (IJWHA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (217.976 KB)

Abstract

The hospital is an organization that strives to build its image through quality and safe health services, paying attention to the needs of patients and families, and increasing customer satisfaction. This study aims to see the Effect of Inpatient Service Image on Community Needs at Abdoel Wahab Sjahranie Hospital. This research uses a quantitative type of research with a cross sectional study approach. The population of this study was all pasein who were in the Tulip inpatient room at Abdoel Wahab Sjahranie Hospital with 38 patients so that the study sample used a sampling technique, namely total sampling. There is a relationship between the image of the hospital through service facilities, health workers, and environmental conditions with the needs of the community at Abdoel Wahab Sjahrani Hospital. Recommendations for hospitals to continue tren positive organizational culture that prioritizes service quality, and suggest identifying patient satisfaction with each service in order to evaluate services in the hospital.
Analysis of Ability to Pay and Willingness to Pay PBPU Participants Who Are In Arrears of National Health Insurance Contributions in Samarinda Ulu District Nur Asiza; Muhammad Rafli Aidillah; Muhammad Henry Gunawan
Indonesian Journal of Wiyata Health Administration (IJWHA) Vol 2 No 1 (2022): Volume 02 Nomor 01, June 2022
Publisher : Institut Teknologi Kesehatan Dan Sains Wiyata Husada Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (249.911 KB) | DOI: 10.35728/ijwha.v2i1.1086

Abstract

The implementation of the National Health Insurance program-Healthy Indonesia Card (JKN-KIS) in Indonesia is far from the goal. This study seeks to find out through an analysis of the ability and willingness to pay BPJS Kesehatan participants for participants Non-wage earners in the Samarinda Ulu District of Samarinda City. This type of research is an analytical survey with a cross-sectional research design, that is, research where data is collected only once to answer research problems. The population of this study was BPJS Kesehatan participants in the Non-Wage Earner group of 553 so that the study sample was 227 Data collection using a research questionnaire, then analyzed the collected data using bivariate analysis. Payment of dues for non-wage earners in Samarinda Ulu sub-district of Samarinda City is in a fairly good position even though in this case the level of consumptive community is high. Unable to pay is caused by some participants with low incomes and high consumptive rates
Analysis of Technology Acceptance (pedulilindungi) as Citizens Health in Kelurahan Air Hitam of Samarinda City Muhammad Rafli Aidillah; Suwanto Suwanto; Andik Supriyatno
Indonesian Journal of Wiyata Health Administration (IJWHA) Vol 2 No 2 (2022): Volume 02 Nomor 02, December 2022
Publisher : Indonesian Journal of Wiyata Health Administration (IJWHA)

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Abstract

The Penduli Lindungi application is an application designed as health information that was launched during the Covid 19 pandemic. This study aims to analyze the acceptance of the application technology of care to protect as citizens of health in the Black water of Samarinda City. Research methods used by quantitative types of research with a cross- sectional study approach. The population and samples were all residents in the Bersama complex in the black water village who used the peduli lindungi app as many as 60 people. The acceptance of the Peduli Lindungi application is quite accepted by the public due to the urgency of use and the transformation from a change in community behavior to a digital society so that in the future the development of the peduli lindungi application will be very useful as a digital public health information center .
The Effect of BPJS Kesehatan Participants' Satisfaction on Complaint Handling through the JKN Mobile Application Muhammad Rafli Aidillah; Muksin Muksin; Andik Supriyatno
Indonesian Journal of Wiyata Health Administration (IJWHA) Vol 2 No 1 (2022): Volume 02 Nomor 01, June 2022
Publisher : Institut Teknologi Kesehatan Dan Sains Wiyata Husada Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35728/ijwha.v2i1.1088

Abstract

Health services are so complex, including the ability to serve complaints. bpjs kesehatan is a social security for health financing which also accommodates public complaints about health financing services. the purpose of this study is to measure the level of satisfaction in handling complaints from bpjs kesehatan participants through the empathy of officers, the speed of officers, the fairness/fairness of officers, the ease with which participants submit complaints. the results of the study bpjs health participants felt that they had received adequate complaint handling services measured in terms of empathy, speed, fairness and convenience provided in the service. the recommendations offered are still to improve complaint handling services along with the times by accelerating complaint handling, for example through a complaint service on mobile JKN or creating complaint handling outlets in every referral service hospital.
Sosialisasi Redesain Formulir Informed Consent di Rumah Sakit Ibu dan Anak Jimmy Medika Borneo Ulya Fitri; Dwi Ida Puspita Sari; Sumarni; Muhammad Rafli Aidillah; Dinda Tuefifa Kholifah; Patricia Theresia Angel; Asruni Sri Suharwati
ABDIKESMAS MULAWARMAN : Jurnal Pengabdian Kepada Masyarakat Vol.3 No.1 Mei (2023) : ABDIKESMAS MULAWARMAN
Publisher : Universitas Mulawarman

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Abstract

Informed consent adalah formulir yang bersifat berupa persetujuan tindakan kedokteran yang diberikan oleh pasien atau keluarga terdekatnya setelah mendapatkan penjelasan secara lengkap mengenai tindakan kedokteran yang akan dilakukan kepada pasien. Redesain formulir informed consent merupakan desain ulang untuk mencakup pedoman, pembuatan, pengendalian, perancangan hingga penetapan yang lama menjadi terbaru untuk dilaksanakan oleh tenaga kesehatan dan pegawai adminstrasi kesehatan di Rumah Sakit Ibu dan Anak Jimmy Medika Borneo. Kegiatan pengabdian kepada masyarakat program studi sarjana administrasi kesehatan ITKES Wiyata Husada Samarinda yang dilaksanakan di Rumah Sakit Ibu dan Anak Jimmy Medika Borneo bertujuan untuk memberikan pemahaman dalam rangka redesain formulir informed consent yang konvensional menggunakan kertas menjadi berbasis digital. Kegiatan ini digagas dengan pemberian materi tentang manfaat redesain formulir informed consent yang berbasis digital. Kegiatan tersebut berdasarkan dari penelitian awal kemudian, di tindak lanjuti kembali dalam kegiatan pengabdian kepada masyarakat. Kegiatan diakhiri dengan evaluasi dengan menyebarkan form kuesioner melalui google form. Hasil kegiatan pengabdian kepada masyarakat ini terdapat keberhasilan dan ketercapaian yang luar biasa bagi mitra dan institusi ITKES WHS dalam kemanfaatan bersama-sama.
Co-Authors Andik Supriyatno Asruni Sri Suharwati Dinda Tuefifa Kholifah Dwi Ida Puspita Sari Muhammad Henry Gunawan Muksin Muksin Nur Asiza Patricia Theresia Angel Sumarni Suwanto Suwanto Ulia Fitri Ulya Fitri