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All Journal Guna Sewaka
Kemala Dewi
PT BPR BUKIT TANJUNG
Decision Sciences, Operations Research & Management

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Service Quality Pada Bank Perkreditan Rakyat Kemala Dewi
Guna Sewaka Vol 1 No 1 (2022)
Publisher : IAHN Gde Pudja Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (246.371 KB) | DOI: 10.53977/jgs.v1i1.427

Abstract

This research to aim for analysis the importance service quality in service company, for the first in BPR. Currently, BPR is experiencing a slump due to the crisis of public confidence in utilizing banking products. This is due to the low quality of services implemented by BPR. This research method uses descriptive qualitative analysis where the research focuses on literature review. The results of this study indicate that service quality has an important role in increasing customer satisfaction, which continues to customer loyalty which is a sustainable advantage for BPR as measured by 5 dimensions of service quality
Working Capital Turnover Terhadap Rentabilitas Bank Perkreditan Rakyat Kemala Dewi; Ida Bagus Made Arjana; Ida Bagus Heri Juniawan
Guna Sewaka Vol 1 No 2 (2022)
Publisher : IAHN Gde Pudja Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (340.749 KB) | DOI: 10.53977/jgs.v1i2.666

Abstract

The purpose of measuring economic profitability is to obtain an overview of the effectiveness and efficiency of BPRs in maximizing the management of working capital to earn profits. The use of effective and efficient working capital does not necessarily indicate the ability of the BPR to earn a profit. In obtaining BPR profits can be measured using the ratio of cash turnover and receivables turnover. Economic profitability is a measure of BPR in generating profits. Economic profitability can be achieved if the working capital turnover is fast. The method used is narrative analysis through literature review
Co-Authors Ida Bagus Heri Juniawan Ida Bagus Made Arjana