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All Journal Jurnal Ipteks Terapan : research of applied science and education
Shary Armonitha
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PREDICTION ANALYSIS OF DIVORCE RATE USING THE DECISION SUPPORT SYSTEM METHOD Shary Armonitha; Nugraha Rahmansyah
Jurnal Ipteks Terapan (Research Of Applied Science And Education ) Vol. 16 No. 1 (2022): Jurnal Ipteks Terapan (Research Of Applied Science And Education)
Publisher : Lembaga Layanan Pendidikan Tinggi Wilayah X

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (851.246 KB) | DOI: 10.22216/jit.v%vi%i.776

Abstract

The existence of divorce actually results in the separation of husband and wife bonds. This study aims to examine and examine the influence of divorce factors in the city of Padang. In this problem, the author predicts the divorce rate that will occur in the city of Padang in 2021 by reviewing divorce data in 2020. The method used in this study is normative juridical research by conducting observations, field notes, and interviews with related parties at the research location. . The results of this study will provide benefits for the Padang Class IA Religious Court to make a breakthrough that is able to reduce the divorce rate. The analysis in this problem also uses two methods of decision support systems, namely Single Moving Average (SMA) and Analytical Hierarchy Process (AHP). Based on manual calculations, the researcher can conclude that continuous disputes in the household can trigger divorce. Therefore, the Padang Class IA Religious Court can make a breakthrough in the form of education about the impact of divorce and education in solving a problem. The application of the Single Moving Average method can predict accurately for January 2021 as many as 96 cases for 5 period predictions with a MAPE of 11%. In the calculation of the Analytical Hierarchy Process method, the final calculation is 0.32 which shows that continuous disputes can lead to divorce.
CRM IN RETAINING CUSTOMERS TO INCREASE VISICOM STORE SALES WITH THE ANALYTICAL HIERARCHY PROCESS METHOD Vincensius Edward Litya; Randy Permana; Shary Armonitha
Jurnal Ipteks Terapan Vol. 17 No. 2 (2023): Jurnal Ipteks Terapan
Publisher : Lembaga Layanan Pendidikan Tinggi Wilayah X

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Abstract

Customer Relationship Management is a business strategy designed to optimize profits, income, and customer satisfaction to achieve ease of doing everything so that it is easy to access information about existing products. This development can have a good impact on business people, Customer Relationship Management (CRM) is one of the business strategies to meet these goals by combining CRM and analytic hierarchical process (AHP). For this reason, the author uses AHP to achieve this business strategy. So this study proposes combining the concept of DSS with CRM as an improvement in the company's business strategy process.By taking data at the Visicom store, the author finally gets data that can be applied to the AHP method to find product recommendations to customers.
Co-Authors Nugraha Rahmansyah Randy Permana Vincensius Edward Litya