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All Journal JSHP (Jurnal Sosial Humaniora dan Pendidikan) Journal of Applied Community Engagement (JACE)
Ranti Rustika
Politeknik Negeri Balikpapan
Humanities Economics, Econometrics & Finance Education Social Sciences

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Pemberdayaan Kelompok Sadar Wisata (Pokdarwis) Tiram Tambun Dalam Pengembangan Usaha Homestay Di Desa Wisata Mentawir Kabupaten Panajam Paser Utara Yogiana Mulyani; Ranti Rustika; Henry Winnarko; Tri Retno Nugroho
Journal of Applied Community Engagement Vol 1 No 1 (2021): Journal of Applied Community Engagement (JACE)
Publisher : ISAS (Indonesian Society of Applied Science)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1041.673 KB) | DOI: 10.52158/jace.v1i1.127

Abstract

The management of Mentawir Tourism Village in Panajam Paser Utara Regency is carried out by community who are the members of the Tiram Tambun Tourism Awareness Group. In developing Mentawir Tourism Village, one of the requirements that must be fulfilled is the availability of accommodation or lodging facilities in the form of a homestay. Tiram Tambun has started to develop several houses to be used as homestays. However, the lack of knowledge and skills about the homestay causes the management to be not optimal. Therefore, in this community service activity, training and assistance were given to Tiram Tambun regarding homestay management. The results of this activity are in the form of increased insight and knowledge also skills about homestay management. This is indicated by the addition of the number of homestays and the existence of efforts to meet several standard homestay criteria.
Strategi Menangani Tamu Check in saat Kamar Penuh: Studi Kasus Salahsatu Hotel di Kota Balikpapan Ranti Rustika; Abdul Gafur
JSHP : Jurnal Sosial Humaniora dan Pendidikan Vol 8, No 1 (2024): JSHP (Jurnal Sosial Humaniora dan Pendidikan)
Publisher : Pusat Penelitian dan Pengabdian kepada Masyarakat Politeknik Negeri Balikpapan.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32487/jshp.v8i1.1776

Abstract

The XYZ Balikpapan is one of the esteemed hotels in Balikpapan that is widely chosen by the community as a place for accommodation or events on certain occasions. Consequently, numerous room reservations are made, leading to full occupancy. Therefore, the XYZ Balikpapan Hotel requires a strategy for handling guest check-ins during peak occupancy. This research aims to explore the strategies employed by the XYZ Balikpapan Hotel in managing guest check-ins and the challenges encountered during peak occupancy. The research methodology employed in this study is descriptive qualitative research, utilizing data collection techniques such as observation, interviews, and documentation. In this research, there are stages of analysis, starting from data reduction, data presentation, and conclusions The findings of this study reveal several challenges faced by hotel guests during the check-in process at the XYZ Balikpapan Hotel. These challenges include guests waiting for rooms to be ready for occupancy due to frequent full occupancy, inadequate human resources for room cleaning, and sudden guest requests upon check-in. The XYZ Balikpapan Hotel addresses these challenges by implementing various strategies, including organizing exhibitions for micro, small, and medium-sized enterprises (UMKM), optimizing the kid's corner, fostering good cooperation between receptionists and housekeeping staff, providing welcome drinks and snacks, conducting courtesy calls, assigning room numbers in the system, preparing registration card forms, and providing room keys. It is expected that these strategies will effectively
Co-Authors Abdul Gafur Henry Winnarko Tri Retno Nugroho Yogiana Mulyani