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All Journal Science Midwifery ProBisnis : Jurnal Manajemen
Jumadiah Wardati
Efarina University
Humanities Computer Science & IT Dentistry Economics, Econometrics & Finance Health Professions Industrial & Manufacturing Engineering Nursing Public Health Social Sciences Veterinary

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Description of the covid-19 pandemic on community income in Tomuan Dolok village, Simalungun district Nurmala Dewi Ria Lestari; Jumadiah Wardati; Tresia Melianna Simanjuntak; Novitas Sinaga
Science Midwifery Vol 10 No 4 (2022): October: Science Midwifery
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/midwifery.v10i4.978

Abstract

Corona virus or severe acute respiratory syndrome coronavirus 2 (SARSCOV-2) is a virus that attacks system breathing . Disease Because infection with this virus called COVID-19. Objective study This is For know description the covid-19 pandemic against income community in Tomuan Dolok . Design used _ in study This done with descriptive with cross sectional approach , where study This done only on One period certain And taking sample done in very time course , no There is repetition in data collection . From the results of the preliminary survey on residents of Tomuan mountain with give questionnaire about income before And after happening the covid-19 pandemic got that before the occurrence of covid-19 income resident the Still stable , meanwhile after the occurrence of covid-19 income resident the decreased . Results research conducted in the village Tomuan Mountain regency Simalungun , obtained results namely : From the group income res»onden , respondents whose income lower namely 20 people (79.1%) more Lots than class income medium And income top . From respondents argue more covid-19 pandemic many argue _ not enough namely 18 people (79.1 % ) than argue Enough And argue ok . From the results tabulation afternoon between class income respondent And opinion the covid-19 pandemic . that is respondent class income lower more Lots namely 18 people (79.1%) with score less <60. From the results study on expected society still guard health And obey rule during period the covid-19 pandemic .
The Influence of Employee Performance and Service Quality on Customer Satisfaction at Bernard's Guesthouse Tuktuk Siadong Samosir Adrian K Tarigan; JR Saragih; Jumadiah Wardati; Nurul Suci Anggraeni Nasution
ProBisnis : Jurnal Manajemen Vol. 14 No. 6 (2023): December: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62398/probis.v14i6.440

Abstract

This study aims to determine the effect of employee performance and service quality on customer satisfaction at Bernard's Guesthouse Tuktuk Siadong Samosir. The research method used is descriptive quantitative method with data analysis, namely validity test, reliability test, normality test, multicollinearity test, heteroscedasticity test, simple linear regression analysis, multiple linear regression analysis, coefficient of determination (r2), and hypothesis testing. The population in this study were all employees at Bernard'S Guest House as many as 30 people. The data source of this research is primary data by using a research instrument in the form of a questionnaire. The results of this study indicate that partially employee performance variables (X1) and service quality variables (X2) have a significant positive effect on customer satisfaction (Y) at Bernard's Guesthouse Tuktuk Siadong Samosir.
Co-Authors Adrian K Tarigan JR Saragih Novitas Sinaga Nurmala Dewi Ria Lestari Nurul Suci Anggraeni Nasution Tresia Melianna Simanjuntak