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All Journal Eksis: Jurnal Riset Ekonomi dan Bisnis
I Gusti Ayu Priska Listianayanti
Universitas Pendidikan Nasional Denpasar
Economics, Econometrics & Finance

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THE INFLUENCE OF E-SERVICE QUALITY, E-TRUST AND E-WOM ON LIVE STREAMING PURCHASE DECISIONS I Gusti Ayu Priska Listianayanti; Ni Nyoman Sri Wisudawati; Muhammad Syarofi
Eksis: Jurnal Riset Ekonomi dan Bisnis Vol. 17 No. 2 (2033): October (2022) - March (2023)
Publisher : STIE PGRI Dewantara Jombang

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Abstract

The development of the digital world has brought various changes in lifestyles and human activities, including e-commerce. E-commerce activities open opportunities for companies to be more innovative in attracting consumers, one of which is utilizing the e-live streaming buying feature. This study aims to determine the effect of e-service quality, e-trust, and e-word of mouth on purchasing decisions in e-commerce live streaming. This study uses a quantitative research approach. The population of this study was e-commerce users in Denpasar City, and the sample used was 150 e-commerce users. The data used is primary data in the form of a questionnaire. The data analysis tool used is SEM PLS. The study results show that E-service quality, E-trust, and E-WOM positively affect purchasing decisions in e-commerce live streaming. E-service quality has no significant effect on E-WOM. E-trust has a positive effect on e-WOM. E-WOM cannot mediate e-service quality for purchase decisions on e-commerce live streams. E-WOM can mediate e-trust for purchasing decisions in e-commerce live streaming.
Co-Authors Muhammad Syarofi Ni Nyoman Sri Wisudawati