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All Journal Jurnal Keuangan dan Bisnis PEDULI: Jurnal Imiah Pengabdian Pada Masyarakat
Dian Eka, Dian
Jurusan Manajemen Fakultas Ekonomi Universitas Sriwijaya
Humanities Economics, Econometrics & Finance Education Social Sciences

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Pengaruh Kualitas Produk dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Mobile Broadband Di Kota Palembang Hendrianto, Hendrianto; Natalisa, Diah; Eka, Dian
Jurnal Keuangan dan Bisnis Vol 16 No 1 (2018): Jurnal Keuangan dan Bisnis Edisi Maret 2018
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas Katolik Musi Charitas

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (396.48 KB) | DOI: 10.32524/jkb.v16i1.364

Abstract

This study aimed to analyze product quality and service quality on customer satisfaction.Respondents were the customer of mobile broadband product in Palembang city. Both primary and secondary data were gathered. Secondary data were gathered from various sources such as journals, books and other related publications. Primary data were gathered using questionnaire which were distributed to the respondents. This research used a random sampling technique, a total sample of 100 respondents were obtained. Various statistical analysis tests such as validity, reliability and classical assumption tests were employed. Using a multiple linier regression analysis, the result indicated thatproduct quality and service quality had positive and significant effect on customer satisfaction. The mobile broadband company is suggested to evaluate about the price, product quality, and service quality to provide costumer satisfaction.
Pengaruh Kualitas Produk dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Mobile Broadband Di Kota Palembang Hendrianto, Hendrianto; Natalisa, Diah; Eka, Dian
Jurnal Keuangan dan Bisnis Vol 16 No 1 (2018): Jurnal Keuangan dan Bisnis Edisi Maret 2018
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas Katolik Musi Charitas

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (396.48 KB) | DOI: 10.32524/jkb.v16i1.364

Abstract

This study aimed to analyze product quality and service quality on customer satisfaction.Respondents were the customer of mobile broadband product in Palembang city. Both primary and secondary data were gathered. Secondary data were gathered from various sources such as journals, books and other related publications. Primary data were gathered using questionnaire which were distributed to the respondents. This research used a random sampling technique, a total sample of 100 respondents were obtained. Various statistical analysis tests such as validity, reliability and classical assumption tests were employed. Using a multiple linier regression analysis, the result indicated thatproduct quality and service quality had positive and significant effect on customer satisfaction. The mobile broadband company is suggested to evaluate about the price, product quality, and service quality to provide costumer satisfaction.
PELATIHAN DESIGN AKSESORIS DI DESA KERINJING KABUPATEN OGAN ILIR SUMATERA SELATAN putri, yulia hamdaini; Eka, Dian; Daud, Islahuddin; Tripermata, Lukita; Ramadani, Poni Fitria; Sari, Ratih Kurnia
PEDULI: Jurnal Ilmiah Pengabdian Pada Masyarakat Vol 5 No 1 (2021)
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37303/peduli.v5i1.198

Abstract

Kerinjing Village is one of the villages located in Ogan Ilir Regency, South Sumatra. The majority of the villagers' livelihoods are farming rainfed rice fields. The rice fields are still natural, so for their daily activities they also have a side business. Apart from their main job, they have jobs as tailors. This service activity aims to provide training on how to make accessories designs from jumputan fabrics and how to pack. The method of this activity is providing counseling, training, providing equipment and accessories for making accessories to participants. The result of this service activity is that participants have increased skills in making accessory designs.
Co-Authors Diah Natalisa, Diah Hendrianto Hendrianto, Hendrianto Islahuddin Daud, Islahuddin Ramadani, Poni Fitria Sari, Ratih Kurnia Tripermata, Lukita Yulia Hamdaini Putri