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All Journal MEDICORDHIF Jurnal Rekam Medis
Yayah Sya'diah,SST,MKes.
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Education Health Professions Public Health Other

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ANALISA KEPUASAN PASIEN PADA PELAYANAN DI TEMPAT PENDAFTARAN PASIEN RAWAT JALAN DI RUMAH SAKIT DIK PUSDIKKES TAHUN 2022 Yayah Sya'diah,SST,MKes.; Adika Dwi Prasetyo
MEDICORDHIF Jurnal Rekam Medis Vol 10 No 1 (2023): MEDICORDHIF Jurnal Rekam Medis
Publisher : APIKES Bhumi Husada Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (11.033 KB) | DOI: 10.59300/mjrm.v10i1.95

Abstract

ABSTRACT Patient satisfaction is the level of patient feelings that arise from the results of the performance of health services obtained after comparing them with what is expected. . The purpose of this study was to describe the level of patient satisfaction with services at the registration of outpatients at the Pusdikkes Education Hospital in 2022. This research is a descriptive quantitative study to get a picture of the level of patient satisfaction at the Dik Pusdikkes Hospital based on 5 dimensions, namely Tangible, Responsiveness, Reliability, Empathy, Assurance. The results of this study showed that patient satisfaction was 84.07%, tangibles was 16.89%, reliability was 16.57%, responsiveness was 16.86%, assurance was 16.79%, and empathy was 16.96%. To overcome this dissatisfaction, officers should improve services such as directing patients after registering because sometimes patients are still confused, officers should explain information in a voice that is not too loud so that patients are not offended, and so on. Keywords: Outpatient., registration, satisfaction level, service.
Analisis Implementasi Komunikasi Efektif Pada Petugas Pendaftaran Terhadap Pasien Baru Rawat Jalan Di Rumah Sakit Setia Mitra Yayah Sya'diah,SST,MKes.; Nadisa Sabrina Kevinita Sabrina Kevinita
MEDICORDHIF Jurnal Rekam Medis Vol 10 No 2 (2023): MEDICORDHIF Jurnal Rekam Medis
Publisher : APIKES Bhumi Husada Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59300/mjrm.v10i2.102

Abstract

ABSTRACT Effective communication of officers is very important to give a good impression at the beginning of service at the hospital. Problems related to effective communication in registration services are that officers do not receive training and seminars. The study was conducted to determine the implementation of effective communication of outpatient registration officers at Setia Mitra Hospital. The research was conducted using qualitative and quantitative descriptive analysis methods with data collection techniques by observation, interviewing officers, and patient surveys. The research sample consisted of 10 registration officers and 94 new patients. The results of the study were the highest compliance rate of 100% when the officers asked for patient visits and identity interviews. The compliance rate is 40% when officers provide 3S and are quick to respond. The compliance rate is 30% when officers provide clear, friendly, and pleasant information, providing a comfortable and conducive situation. The lowest compliance rate was 20% when the officer thanked him in a friendly manner. Officers have consistently implemented SOPs, but there are several SOPs that have not been implemented.
Co-Authors Adika Dwi Prasetyo Nadisa Sabrina Kevinita Sabrina Kevinita