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All Journal MEDICORDHIF Jurnal Rekam Medis
Adika Dwi Prasetyo
AKADEMI PEREKAM MEDIS DAN INFORMASI KESEHATAN BHUMI HUSADA JAKARTA
Education Health Professions Public Health Other

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ANALISA KEPUASAN PASIEN PADA PELAYANAN DI TEMPAT PENDAFTARAN PASIEN RAWAT JALAN DI RUMAH SAKIT DIK PUSDIKKES TAHUN 2022 Yayah Sya'diah,SST,MKes.; Adika Dwi Prasetyo
MEDICORDHIF Jurnal Rekam Medis Vol 10 No 1 (2023): MEDICORDHIF Jurnal Rekam Medis
Publisher : APIKES Bhumi Husada Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (11.033 KB) | DOI: 10.59300/mjrm.v10i1.95

Abstract

ABSTRACT Patient satisfaction is the level of patient feelings that arise from the results of the performance of health services obtained after comparing them with what is expected. . The purpose of this study was to describe the level of patient satisfaction with services at the registration of outpatients at the Pusdikkes Education Hospital in 2022. This research is a descriptive quantitative study to get a picture of the level of patient satisfaction at the Dik Pusdikkes Hospital based on 5 dimensions, namely Tangible, Responsiveness, Reliability, Empathy, Assurance. The results of this study showed that patient satisfaction was 84.07%, tangibles was 16.89%, reliability was 16.57%, responsiveness was 16.86%, assurance was 16.79%, and empathy was 16.96%. To overcome this dissatisfaction, officers should improve services such as directing patients after registering because sometimes patients are still confused, officers should explain information in a voice that is not too loud so that patients are not offended, and so on. Keywords: Outpatient., registration, satisfaction level, service.
Co-Authors Yayah Sya'diah,SST,MKes.