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Indah Mutiara Puspita Sari
Universitas Diponegoro
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ANALISIS PENDEKATAN PERILAKU ORGANISASI DALAM KENDALI MUTU DAN KENDALI BIAYA SELAMA PANDEMI COVID-19 DI RS SWASTA X KOTA SEMARANG Indah Mutiara Puspita Sari; Sutopo Patria Jati; Septo Pawelas Arso
VISIKES: Jurnal Kesehatan Masyarakat Vol 22, No 1 (2023): VISIKES
Publisher : Dian Nuswantoro Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33633/visikes.v22i1Supp.7218

Abstract

ABSTRACTThere was a decrease in quality and cost recovery rate at Private Hospital X Semarang City during the COVID-19 pandemic. Hospitals must implement Quality Control and Cost Control during the COVID-19 pandemic. Hospitals need an understanding of organizational behavior management to optimize Quality Control and Cost Control. Therefore, this study aims to analyze the organizational behavior in quality control and cost control during the COVID-19 pandemic at Private Hospital X Semarang City. This study uses a qualitative method. The organizational behavior analysis by analyzing input, process, and outcomes aspects. Qualitative data collection using in-depth interviews. Informants were determined by purposive sampling. The mains informants consisted of three and three triangulated informants. Data analysis used the method of content analysis (content analysis) by triangulating sources and methods. The results showed that the input aspects  were still lacking because they did not have detailed task descriptions understood by the team and had not made guidelines and Standard Operating Procedures (SPO) related to the implementation of quality control and cost control. The process aspects are still lacking because communication is not optimal, leadership has never conducted monitoring evaluations, and team conflicts still occur due to communication and clinical pathway non-compliance. As a result, the outcomes in organizational behavior are still not good, as seen from the lack of cohesion and the function of the quality control and cost control teams who have not carried out scheduled and routine medical audits, and have not carried out utilization.Keywords: The Organizational Behavior, Quality Control, Quality Cost, Hospital, Pandemic COVID-19
Dampak Pandemi COVID-19 Terhadap Kualitas Pelayanan dan Pengelolaan Keuangan di Rumah Sakit Indah Mutiara Puspita Sari
VISIKES: Jurnal Kesehatan Masyarakat Vol 22, No 1 (2023): VISIKES
Publisher : Dian Nuswantoro Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33633/visikes.v22i1Supp.7227

Abstract

ABSTRACTThe COVID-19 pandemic has an impact on economic growth, the restrictions imposed also have a negative impact on hospital revenues, resulting in hospitals depending on financing and financial support which can also cause hospital services to be less than optimal. In addition, a heavy workload is also the factor that has the most negative impact on the quality of health services. This literature review starts from topic selection, keyword selection, to searching for journal references from several sources, namely Pubmed and Google Schoolar. The keywords used are services quality impact, economy impact, hospital, during the COVID-19 pandemic. Based on the search results, there were 276 articles which were then selected for up to 6 articles that were included in the discussion. The results of this study are the COVID-19 pandemic has an impact on the economy and operations of the country and the health care system as well as the quality of services in hospitals. The decrease in visitors resulted in hospitals cutting revenue from services so that it could disrupt patient care. The pressure that occurred and the isolation because many health workers were exposed to Covid-19 also caused the quality of service at the hospital to deteriorate.Keyword : Services Quality Impact, Economy Impact, Hospital, COVID-19 Pandemic
Co-Authors Septo Pawelas Arso Sutopo Patria Jati