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All Journal Indonesian Journal of Applied and Industrial Sciences (ESA) International Journal of Integrative Sciences
Desak Made Indah Paramitha Sari
Politeknik Nasional
Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Social Sciences

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The Influence of Employee Performance on Customer Satisfaction at Ramayana Bali Mall Diponegoro Desak Made Indah Paramitha Sari; I Gusti Agung Ayu Intan Fatmayoni
Indonesian Journal of Applied and Industrial Sciences (ESA) Vol. 3 No. 1 (2024): January 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/esa.v3i1.7816

Abstract

Ramayana Bali Mall is a retail company located on Jln. Diponegoro No. 103 West Denpasar. Being in this era of sophisticated technology has made many people take the initiative to do retail business both online and offline. This shows that there is very tight competition. Therefore, Ramayana Bali Mall improves employee performance, one aspect of which is good service and providing comfortable facilities to customers. In this research, the researcher used a survey method and collected data using a questionnaire and made it in the form of a statement. The research subjects in this study were Ramayana Bali Mall customers who visited the shop directly. The author's aim in conducting this research is to find out how employees perform and their influence on customer satisfaction at Ramayana Bali Mall. Based on the research results, it can be concluded that the influence of employee performance has a very positive and significant effect on customer satisfaction. This shows that the better the performance of Ramayana Bali Mall employees, the more customer satisfaction will increase.
Application of Consignment Sales Accounting for Ardiles Brand Shoes at PT Ramayana Bali Mall in Ponegoro I Gusti Agung Ayu Intan Fatmayoni; Ni Wayan Dian Irmayani; Desak Made Indah Paramitha Sari; Helena Vilomena Iju
International Journal of Integrative Sciences Vol. 3 No. 3 (2024): March 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ijis.v3i3.8340

Abstract

PT. Ramayana Bali mall is a retail company         engaged in the department store which has many branches in Indonesia. In addition to department stores that sell clothing products such as clothes,  Ramayana also has a supermarket or supermarket that sells daily food neds this study aims to mall complies with financial accounting standards. The type of research used in this study is a qualitative descriptive approach. This study uses interviews and documentation of the parties responsible for recording consignment accounting.  Based on the application of consignment accounting based on financial accounting standards, it can be concluded that PT. Ramayana Bali Mall hos not fully implemented consignment sales recording repots based on financial accounting standards in the income statement. We recommend that you record the sales of the consignment based of financial accounting standards, namely recording with a separate method to make it easier to calculate the profit obtained from the sale of the consigment
Co-Authors Helena Vilomena Iju I Gusti Agung Ayu Intan Fatmayoni Ni Wayan Dian Irmayani