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All Journal International Journal Of Science, Technology & Management (IJSTM) Jurnal Pariwisata, Bisnis Digital dan Manajemen
Oby Eko Purwanto
Faculty of Economics and Business, University of Nusa Mandiri, Indonesia
Aerospace Engineering Agriculture, Biological Sciences & Forestry Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering Mechanical Engineering Social Sciences Transportation Other

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PERANAN ROOM ATTENDANT DALAM MENINGKATKAN PELAYANAN UNTUK KEPUASAN TAMU DI REDTOP HOTEL AND CONVENTION CENTER Ati Chandrasari; Obi Eko; Bryan Givan
Jurnal Pariwisata Bisnis Digital dan Manajemen Vol 2 No 1 (2023): JASDIM Periode Mei 2023
Publisher : LPPM Universitas Nusa Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (983.543 KB) | DOI: 10.33480/jasdim.v2i1.3911

Abstract

In this Jurnal the author conducted research on REDTOP Hotel And Convention Center in Jakarta in the Housekeeping Department. REDTOP Hotel and Convention Center is a four-star hotel right in the Center of Jakarta area. Understanding Room Attendant to SOP (Standard Operating Procedure) which applies to the perceived level of guest statisfaction during the stay, it is intended that the quality of existing services in REDTOP Hotel and Convention Center for the better in the eyes of the guest who come This research was conducted to determine the strategic role of room attendance in increasing customer satisfaction and room occupancy rates from January to March. The results were obtained through the method of data collection and observation with the service provided in accordance with applicable regulations. The results obtained are an increase in service satisfaction of Room Antendant by 76% from January to February and an increase in service satisfaction of 84% from February to March at the Red Top Hotel and Convention center Of both methods are expected to answer the fundamental problems of research : “The role of the room attendant improves the quality of service for the guest statisfaction at Red Top Hotel and Convention Centre.”
The Influence of Incentives and Work Discipline in Increasing Work Motivation of PT. Berastagi Ninuk Riesmiyantiningtias; Rizky Amalia; Oby Eko Purwanto; Ati Chandra; Ratna Puspita; Bryan Givan
International Journal of Science, Technology & Management Vol. 4 No. 3 (2023): May 2023
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v4i3.813

Abstract

This study aims to determine the effect of work discipline on employee performance at PT. Berastagi Rantauprapat. To determine the effect of giving incentives to employee performance at PT. Berastagi Rantauprapat . To determine the effect of work discipline and intensive giving effect on employee performance at PT. Berastagi Rantauprapat. This type of research is associative research. Data collection in this study was carried out through a survey approach with a quantitative descriptive research type by distributing questionnaires to 35 respondents while the population used in this study was employees of PT. Berastagi Rantauprapat. Data collection techniques were carried out by interviews, questionnaires and documentation studies. The data analysis technique used in this research is descriptive analysis, multiple linear regression analysis, hypothesis testing using simultaneous significant test (F test), partial significant test (t test), and testing the coefficient of determination (R2). The results of this study indicate that partially the incentive variable has no positive and significant effect on employee motivation, partially that the work discipline variable has a positive and significant effect on employee motivation and simultaneously that the incentive and work discipline variable has a positive and significant effect on employee motivation.
Co-Authors Ati Chandra Ati Chandrasari Bryan Givan Bryan Givan Ninuk Riesmiyantiningtias Ratna Puspita Rizky Amalia