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All Journal Jurnal MEBIS (Manajemen dan Bisnis) Journal of Economics, Business, and Government Challenges
Helmina Ardyanfitri
UIN Sunan Ampel Surabaya
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT (TQM) IN IMPROVING MANAGERIAL PERFORMANCE IN POST-MERGER SYARIAH BANK INDONESIA Helmina Ardyanfitri; Wilma Cordelia Izaak
Journal of Economics, Business, and Government Challenges Vol. 6 No. 01 (2023): Journal of Economics, Business, and Government Challenges [JoEBGC]
Publisher : Faculty of Economics and Bussiness, UPN "Veteran" Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/ebgc.v6i01.246

Abstract

This research aims to analysis of the implementation of Total Quality Management (TQM) at Bank Syariah Indonesia branch office Surabaya Dharmawangsa and analysis of the implementation of Total Quality Management (TQM) in order to improve managerial performance at Bank Syariah Indonesia, branch office Surabaya Dharmawangsa. This study uses a qualitative research method with a descriptive approach. Research data obtained from primary data and secondary data. While the primary data sources are four employees of Bank Syariah Indonesia branch office Surabaya Dharmawangsa with secondary data from various literatures such as books, journals, and articles that are relevant. Data collection techniques used by observation, interview, and documentation. While the data processing technique is done by editing, organizing and analyzing data. The results obtained by researchers are that the application of Total Quality Management (TQM) at Bank Syariah Indonesia branch office Surabaya Dharmawangsa is considered quite good and in line with Total Quality Management (TQM) theory which is a strategy in management that is oriented to customer satisfaction which involves all employees or parts of the company. The application of Total Quality Management (TQM) has relevance to managerial performance at Bank Syariah Indonesia branch office Surabaya Dharmawangsa. This is evidenced by the many aspects that can be linked such as evaluations carried out to improve managerial performance as well as in Total Quality Management (TQM).
ANALISIS KESEHATAN BANK DAN POTENSI FINANCIAL DISTRESS MENGGUNAKAN METODE RGEC PADA BANK BTPN SYARIAH TAHUN 2014-2018 Helmina Ardyanfitri; Muhammad Iqbal Surya Pratikto; Enha Arini Khusnul Faizah
Jurnal Mebis Vol. 4 No. 2 (2019): December 2019
Publisher : Jurnal Mebis

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Sistem operasional perbankan di Indonesia sendiri terdiri dari dua macam sistemsalah satunya adalah sistem operasional Bank Syariah dimana kegiatan operasional yangdijalankan dapat terjadi berbagai macam resiko yang akan berpengaruh terhadap tingkatkesehatan bank sehingga dibutuhkan analisis kesehatan bank untuk digunakan para stakeholderdalam mengambil suatu keputusan. BTPN Syariah adalah anak perusahaan BTPN yang menjadibank Syariah ke 12 di Indonesia dan sebagai pilihan strategis bagi masyarakat pra sejahteraketimbang perbankan syariah lainnya Tujuan penelitian ini adalah untuk mengetahui bagaimanatingkat kesehatan dan potensi financial distress pada Bank BTPN Syariah menggunakan metodeRGEC periode 2014-2018. Metode penelitian ini adalah kuantitatif deskriptif dengan metodeRGEC dalam menganalisis laporan keuangan. Hasil penelitian ini menunjukkan bahwakesehatan Bank BTPN Syariah dari tahun 2014-2018 dinyatakan sangat sehat dan tidakberpotensi mengalami financial distress. Dengan begitu bank BTPN Syariah menunjukkanmampu berkinerja dengan sangat baik dalam menghadapi pengaruh negatif yang signifikan dariperubahan kondisi bisnis dan faktor eksternal lainnya.
Co-Authors Enha Arini Khusnul Faizah Izaak, Wilma Cordelia Muhammad Iqbal Surya Pratikto