Article Per Year (5 Year)
p-Index From 2019 - 2024
0.23
P-Index
This Author published in this journals
All Journal IJBEM : Indonesian Journal of Business Economics and Management
Abdul Rahman Azis
Universitas Syekh Yusuf Al Makassari Gowa
Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
the Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah pada Al-fazza Kredit sSyariah Mandiri Ambo Uleng; Awaluddin Awaluddin; Abdul Rahman Azis
IJBEM : Indonesian Journal of Business Economics and Management Vol. 2 No. 2 (2023): IJBEM Juni 2023
Publisher : IRPI Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to determine the effect of physical evidence, reliability, responsiveness, assurance and empathy on customer satisfaction at Al-Fazza Kredit Syariah Makassar. The type of research used in this research is quantitative with an explanatory research approach. The analysis in this study is multiple linear analysis. In this study, some of the employees of Al-Fazza Kredit Syariah were sampled. To determine the number of samples in this study, a simple random sampling technique was used. The sampling technique uses the slovin formula so that 65 respondents are obtained. Data collection techniques using questionnaire techniques. The data analysis technique uses multiple linear regression tests. The results of the study show that physical evidence, reliability, responsiveness, assurance and empathy have an effect on customer satisfaction at Al-Fazza Makassar Syariah Credit.
Co-Authors Ambo Uleng Awaluddin Awaluddin