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Analisis Pengaruh Kualitas Sistem, Kualitas Informasi dan Kualitas Layanan Terhadap Kepuasan Pengguna dan Manfaat Bersih Sistem Electronic Document (E-Docs) Pada Life Insurance Pattipeilohy, William Frado; Priyatna, Ade; Sanwani, Sanwani
TIN: Terapan Informatika Nusantara Vol 1 No 12 (2021): Mei 2021
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

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Abstract

The Statista.com site predicts that in 2024 the volume of data and information will continue to increase, increasing 75 times compared to data 2010. PT AXA Financial Indonesia is one of the life insurance industries that continues to grow rapidly with an increase in data per day, even though the world is currently experiencing a viral pandemic. Therefore, data storage and documents need to be managed properly. Electronic Document System (e-docs) is a solution for storing data and documents electronically and efficiently. Therefore, it is important to measure the implementation of the Electronic Document System (e-docs). This study aims to determine the effect of System Quality, Information Quality, Service Quality on User Satisfaction and Net Benefits at PT AXA Financial Indonesia. The research method used is quantitative. Data collection was carried out using a questionnaire. Analysis of research data using the Statistical Product and Service Solutions (SPSS) program version 20. The results of this study indicate that the variables of System Quality, Information Quality, Service Quality have a positive and significant effect partially and simultaneously on user satisfaction as well as user satisfaction. partially to the net benefits. Meanwhile, System Quality, Information Quality and User Satisfaction have a positive and significant effect simultaneously on net benefits but do not have a positive effect on Service Quality.
Penerapan Metode Multi Objective Optimization on the Basis of Ratio Analysis (MOORA) dalam Penerimaan Siswa Baru Setiani, Yeni; Sanwani, Sanwani; Aini, Nurul; Dewi, Lidya Puspita; Mesran, Mesran
Journal of Computer System and Informatics (JoSYC) Vol 4 No 3 (2023): May 2023
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/josyc.v4i3.3417

Abstract

Acceptance of new students is a school activity that occurs every year, even in the middle of the teaching year. This activity is the first step to improve the quality of education, namely choosing the quality of students. In general, the process of admitting new students is still done manually, namely by recording student data and the student selection exam schedule to the student data that has been accepted. This is one of the problems every year that can hinder the work of teachers and even school staff. Therefore, we need the right system to be used in schools so that it can assist in the acceptance of new students. One system that is able to solve these problems is the Decision Support System (SPK). . SPK aims to provide information, guide, provide predictions and direct users of information so they can make better decisions. In implementing the SPK, ranking methods are used so that the results obtained are more effective, such as the Multi-Objective Optimization on the basis of Ratio Analysis (MOORA) Method. The Multi-Objective Optimization on the basis of Ratio Analysis (MOORA) method where it is expected that the normalization process in calculating the value of new student admissions. The Multi-Objective Optimization on the basis of Ratio Analysis (MOORA) method is a method which has a calculation level using minimum calculations and is very simple and practical for applied to the system. The Multi-Objective Optimization on the basis of Ratio Analysis (MOORA) method has a high level of flexibility and convenience on separating the subjective part that comes from an assessment process into the decision weighting criteria using several decision-making attributes. The final result showed that Angga Rifai Zul Fiqri ranked first with a final preference score of 1.0522, which was the highest among all candidates.