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All Journal International Journal of Electrical and Computer Engineering Jurnal Ilmiah Informatika Komputer Jurnal Psikologi Jurnal Ilmiah Teknologi dan Rekayasa IPTEK Journal of Proceedings Series Semantik Jurnal Ilmiah KOMPUTASI ILKOM Jurnal Ilmiah Jurnal Teknologi Sistem Informasi dan Aplikasi
Fitrianingsih Fitrianingsih
Universitas Gunadarma
Religion Humanities Automotive Engineering Computer Science & IT Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Industrial & Manufacturing Engineering Materials Science & Nanotechnology Social Sciences Other

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Journal : Jurnal Teknologi Sistem Informasi dan Aplikasi

 1 
Analisis Pengaruh Kualitas Website Simojang Berdasarkan Metode Webqual 4.0 dan Importance Performance Analysis (IPA) terhadap Kepuasan Pengguna Martya Noor Aini Muflikhatun; Fitrianingsih Fitrianingsih
Jurnal Teknologi Sistem Informasi dan Aplikasi Vol. 7 No. 1 (2024): Jurnal Teknologi Sistem Informasi dan Aplikasi
Publisher : Program Studi Teknik Informatika Universitas Pamulang

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Abstract

The Network Node Performance Monitoring Information System (SIMOJANG) is a means of monitoring, evaluating and assisting all Network Nodes in implementing the 5 pillars of geospatial information infrastructure (IIG), namely policy, institutions, human resources, standards and technology. Analysis of the quality of the SIMOJANG website is needed to improve the quality of services from SIMOJANG in the future and as feedback to determine the advantages and disadvantages of the SIMOJANG website from the user's perspective. The aim of this research is to find out whether the performance of SIMOJANG is in accordance with user expectations based on the WebQual 4.0 and Importance Performance Analysis (IPA) methods. The dimensions of website quality in this research are Usability, Information Quality and Service Interaction Quality. Respondents in this research were BIG, PPIIG, Network Nodes of Ministries/Institutions and Regional Governments (Provincial/Regency/City). Data collection was obtained from distributing online questionnaires with a sampling technique using random sampling totaling 117 respondents. The results of this research are that 58.9% of SIMOJANG quality influences user satisfaction while the remainder is influenced by variables not tested in this research. Based on the results of the performance and importance analysis (IPA), several indicators still require a lot of attention because they are in quadrant I (indicators considered important for users but their performance is still low). From these results, researchers suggest developing a website based on indicators in areas that require the most attention.
Co-Authors Andri Hanafi Andri Hanafi Debyo Saptono Diana Tri Susetianingtias Dody Pernadi Dody Pernadi Dody Pernadi Eka Patriya Ernastuti Ernastuti Hermas Yuda Pamungkas Martya Noor Aini Muflikhatun Quroyzhin Kartika Rini Rini Arianty Rodiah Rodiah Sarifuddin Madenda Suryarini Widodo Tri Mardhika Sampurna Tri Wahyu R.N