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All Journal Jesya (Jurnal Ekonomi dan Ekonomi Syariah) Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Pengabdian kepada Masyarakat Nusantara
Mulyo Budi Setiawan
Universitas Stikubank
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Analisis Pengaruh Nilai Pelanggan, Kualitas Pelayanan Dan Kedekatan Emosional Terhadap Loyalitas Pelanggan Di PT. FIFGROUP Kios Tandem Mijen Semarang Silvia Rachmawati; Mulyo Budi Setiawan
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 4 No. 5 (2023): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v4i5.2582

Abstract

Customers who are loyal to the company will give top priority in choosing the services they will use. Business needs value creation to customers to be successful. This study aims to analyze the effect of customer value, service quality and emotional closeness on customer loyalty at PT. FIFgroup Mijen Tandem Kios Semarang. The sample in this study was 100 customers. Data collection techniques using questionnaire media. Processing the results of the questionnaire using multiple linear regression analysis assisted by the SPSS program. The results of the study prove that customer value has a positive effect on customer loyalty, emotional closeness has a positive effect on customer loyalty. However, the service quality variable has no effect on customer loyalty. The results of the test for the coefficient of determination show a value (Adjusted R Square) of 0.416, namely 41.6%, the variation in the amount of customer loyalty can be explained by changes that occur in the variables Customer Value, Service Quality and Emotional Closeness. While the remaining 58.4% is influenced by other variables not included in the study. Keywords : Customer Loyalty, Customer Value, Service Quality, Emotional Closeness
Pembekalan dan Persiapan Masuk Dunia Industri bagi Siswa – Siswi SMK Islamic Centre Baiturrahman Semarang Mulyo Budi Setiawan; Retnowati Retnowati; Sri Mulyani; Ignatius Hari Santoso
Jurnal Pengabdian kepada Masyarakat Nusantara Vol. 5 No. 2 (2024): Jurnal Pengabdian kepada Masyarakat Nusantara (JPkMN)
Publisher : Sistem Informasi dan Teknologi (Sisfokomtek)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55338/jpkmn.v5i2.3110

Abstract

Pengabdian kepada masyarakat ini diyakini memiliki dampak yang sangat signifikan bagi para pelajar yang saat ini sedang menempuh pendidikan di tingkat SMK terutama yang memiliki program studi Keuangan dan Perbankan baik konvensional maupun syariah. Tujuan dari pengabdian kepada masyarakat ini adalah untuk memberikan persiapan kepada siswa – siswi SMK yang akan memasuki DIDUKA keuangan dan perbankan di Indonesia dalam bentuk pemahaman akan pentingnya well groom atau berpenampilan secara profesional serta keahlian teknis dalam memahami core banking system yang terkini dan sesuai dengan dunia kerja. Kegiatan pengabdian kepada masyarakat khususnya bagi siswa – siswi SMK perlu dilakukan secara kontinyu dengan mengangkat topik yang berbeda agar siswa – siswi SMK mendapatkan bekal yang lebih baik dalam memasuki dunia industri dan dunia kerja. Hasil dari kegiatan pengabdian ini, siswa – siswi menjadi lebih paham mengenai persiapan memasuki dunia kerja khususya di industri perbankan, serta dapat mengimplementasikan konsep well groom dalam dunia perbankan. Simpulan dari kegiatan ini adalah pentingnya kegiatan sharing pengalaman dan ilmu – ilmu praktis yang dimiliki oleh tim dosen dalam mempersiapkan siswa – siswi SMK Islamic Centre Baiturrahman dalam menghadapi persaingan kerja.
Income Inequality – Empirical Study of 34 Provinces in Indonesia Mulyo Budi Setiawan; Sri Nawatmi; Agung Nusantara
Jesya (Jurnal Ekonomi dan Ekonomi Syariah) Vol 7 No 2 (2024): INPRESS : Artikel Periode Juli 2024
Publisher : LPPM Sekolah Tinggi Ilmu Ekonomi Al-Washliyah Sibolga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36778/jesya.v7i2.1677

Abstract

This research aims to find out what variables determine income inequality in 34 provinces in Indonesia 2018 - 2021. The method used in this research is pooling data or panel data. There are 3 models available in panel data, namely the PLS (pooled Least Square) model, FEM (Fixed Effect Model) and REM (Random Effect Model). Before analyzing, the first step is to determine the best model from the 3 models. The Chow test results show that the best model between PLS and FEM is FEM. To determine which model should be chosen between FEM and REM, the Hausman test is used, and the better model is FEM. Therefore, in this study FEM was used to estimate income inequality in 34 provinces in Indonesia. The estimation results show that of the 3 independent variables used in the estimation, only the HDI variable (human development index) influences income inequality in 34 provinces in Indonesia with a negative sign. Other variables, GRDP per capita and open unemployment rate do not affect income inequality.
Co-Authors Agung Nusantara Retnowati Retnowati Santoso, Ignatius Hari Silvia Rachmawati Sri Mulyani Sri Nawatmi