Article Per Year (5 Year)
p-Index From 2019 - 2024
0
P-Index
This Author published in this journals
All Journal Jurnal Ilmiah Matrik
Masroni Dedi Kiswanto
Universitas Indo Global Mandiri
Computer Science & IT

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
ANALISIS LAYANAN WEBSITE PERPUSTAKAAN SUMATERA SELATAN DALAM MENINGKATKAN KEPUASAN PENGGUNA Masroni Dedi Kiswanto; Terttiaavini Terttiaavini; Ahmad Sanmorino
Jurnal Ilmiah Matrik Vol 19 No 3 (2017): Jurnal Ilmiah Matrik
Publisher : Direktorat Riset dan Pengabdian Pada Masyarakat (DRPM) Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (638.951 KB) | DOI: 10.33557/jurnalmatrik.v19i3.389

Abstract

The purpose of this study is to analyze the factors that affect user satisfaction on the website library South Sumatra using webqual 4.0 method. Data collection in this research is done by spreading kuisioner to 40 respondent. The result of correlation test in research shows that the quality of usage and quality of information have a positive relationship while the quality of interaction has a negative relationship with user satisfaction. When viewed based on t test shows that the variable quality of usage and quality of information have a positive effect on user satisfaction library website south sumatera. While the quality of interaction variables do not have a positive effect on user satisfaction library website of South Sumatera, thus the quality of library service website of South Sumatera needs to be increased in order to increase user satisfaction.
Co-Authors Ahmad Sanmorino Terttiaavini, Terttiaavini