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Meutia Nanda
Universitas Islam Negeri Sumatera Utara
Humanities Computer Science & IT Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Medicine & Pharmacology Nursing Physics Public Health Veterinary Other

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Journal : Indonesian Journal of Global Health research

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The Relationship Between the Quality of Health Services and the Level of Satisfaction of Outpatients District Sumiati Sumiati; Meutia Nanda; Nofi Susanti
Indonesian Journal of Global Health Research Vol 6 No 3 (2024): Indonesian Journal of Global Health Research
Publisher : GLOBAL HEALTH SCIENCE GROUP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37287/ijghr.v6i3.3018

Abstract

Service quality is to provide patient services at the Bandar Khalifah Health Center so that what is provided and pasein satisfaction is a patient's satisfaction and comfort to get more patients. Patient satisfaction is one of the important indicators that must be considered in health services at the Bandar Khalifah Health Center. The number of patient visits at the Bandar Khalifah Health Center, percut sei tuan district, deli serdang.2020 as many as 13,654 people, and in 2023 as many as 17,594 people.The purpose of this study was to determine the relationship between the quality of health services and the level of satisfaction of outpatients at the Bandar Khalifah Health Center, Percut Sei Tuan District, Deli Serdang. This type of research is quantitative with a cross sectional approach. This data collection uses a questionnaire. Data analysis using univariate and bivariate analysis with the Chi-Square test. The population in this study were outpatients totaling 368 in February 2024. The sample in this study amounted to 55 people. The results of this study indicate a relationship between the quality of health services and the level of Outpatient Patient Satisfaction with a value of p = 0.00. (p-value ≤0.05). Reliability with outpatient patient satisfaction with a p value = 0.00 (p-value ≤0.05). Responsiveness with Patient Satisfaction.
Co-Authors Afnidar Daulay Aina Azzahra Aisyah Fadila Ajeng Putri Utami Annisa Mutiara Putri Lubis Annisah Ariani Harahap Cut Iva Aulia Dian Permata Sari Diana Himayanti Nasution Halima Sadia Jumiati, Ety Mutiara Yusuf Nafisah Nur Addini Pane Najah Ulfa Ridho Nofi Susanti Nurhasanah Nurhasanah Nurul Azmi Pelangi Asy- Syifaa Priscilla Wulandari Purnama, Tri Bayu Putri Amaliyah Saragih Rabiatul Zuhra Sumiati Sumiati Tasya Amalia Tiara Novia Fajar Aminah Tri Utami Wasiyem, Wasiyem Zata Ismah Zulia Wirdani Putri Nst