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All Journal Jurnal Rekayasa dan Manajemen Sistem Industri
Afiyatuz Zahroh, Afiyatuz
Unknown Affiliation
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Mathematics

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ANALISIS KUALITAS PELAYANAN MENGGUNAKAN METODE IMPORTANCE PERFORMANCE ANALYSIS (IPA) DAN POTENTIAL GAIN IN CUSTOMER VALUE (PGCV) Zahroh, Afiyatuz; Tantrika, Ceria Farela Mada; Riawati, Lely
Jurnal Rekayasa dan Manajemen Sistem Industri Vol 4, No 6 (2016)
Publisher : Program Studi Teknik Industri Fakultas Teknik Universitas Brawijaya

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Abstract

Jika membutuhkan abstrak atau isi jurnal silahkan menghubungi author melalui email afiyatuz@gmail.com, ceria_fmt@ub.ac.id, Lely_riawati@ub.ac.id Terima kasih    
Co-Authors Ceria Farela Mada Tantrika Lely Riawati