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IDENTIFIKASI PRIORITAS PEMBENAHAN KINERJA KEJADIAN RISIKO OPERASIONAL KEBUN RAYA CIBODAS BERLANDASKAN TEMUAN PERANGKAT DETEKSI Sugiarto Sugiarto; Januar Wahjudi; Adinoto Nursiana; Fongnawati Budhijono; Sutrisno Sutrisno
Jurnal Bina Manajemen Vol 12 No 1 (2023): Jurnal Bina Manajemen Volume 12 Nomor 1 September Tahun 2023
Publisher : STIE Wiyatamandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52859/jbm.v12i1.509

Abstract

The rapid changes in developments in many aspects recently have made the role of operational risk management in the Cibodas Botanical Gardens very strategic. For this purpose, various detection tools are needed that enable the management of the Cibodas Botanical Gardens to trace various risk events, especially those that have significant impact on visitors, and based on these findings, the management can design various relevant operational risk management strategies and its implementation. This research is based on mixed research methods, using cross section data taken using the Concurrent Triangulation Strategy technique from 560 tourists and key informants at the Cibodas Botanical Gardens. Various detection tools used in this research include Frequency Tables, Bar charts, Pareto Diagrams, Cause and Effect, Importance-Performance Analysis, and Expectation and Perception Difference tests. The research results found that there was a synergy of various detection devices used in tracing various risk events which in order of priority had significant impact on tourists, namely Doctors on Duty, Adequate number of officers, Suggestion boxes, Management Innovation, Polyclinics, Toilets, Published information, Manpower, Quality of workforce, Helpful service, Parking space, Availability of information, and Prompt service.
EVALUASI KINERJA TATA KELOLA CURUG CIBEREUM BERBASIS INDIKATOR-INDIKATOR SAPTA PESONA Fongnawati Budhijono; Sugiarto Sugiarto; Januar Wahjudi; Sutrisno Sutrisno; Muhammad Fuad
Jurnal Bina Akuntansi Vol 10 No 2 (2023): Jurnal Bina Akuntansi Volume 10 Nomor 2 Juli Tahun 2023
Publisher : Sekolah Tinggi Ilmu Ekonomi Wiyatamandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52859/jba.v10i2.456

Abstract

The contribution of the tourism industry to the Indonesian economy is increasingly being taken into account. Agrotourism has the potential to contribute significantly in advancing Indonesian tourism. Indonesia's agro-tourism potential is huge due to it being supported by the richness and diversity of agriculture, fisheries, plantations, animal husbandry, and forestry. This research was conducted at Cibereum Waterfall located in the Gede Pangrango National Park area, West Java, Indonesia. This study aims to examine the governance performance of CibereumWaterfall in relation to the indicators of Sapta Pesona (tourism seven charms).The novelty of this research is to formulate Sapta Pesona indicators of Cibereum Waterfall. This study used a mixed research method QUAN+ qual. Data were taken using multistage sampling with the Concurrent Triangulation Strategy, involving 560 research respondents and 16 informants. By using Performance – Importance analysis the research found that there are 11 indicators of Sapta Pesona that require immediate improvement. The performance of Safe, Memories, Friendly and Clean elements of Sapta Pesona must be further improved to answer the needs of tourists. The functions of governance that still need attention to improve are Supervision, Managerial, Compliance and Monitoring.
Co-Authors Adinoto Nursiana Fongnawati Budhijono Fongnawati Budhijono Muhammad Fuad Sugiarto Sugiarto Sutrisno Sutrisno