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All Journal Jurnal Scientia Journal of Economics and Business (JECOMBI)
Tamy Ali Januarty
Universitas Langlangbuana, Bandung
Chemistry Economics, Econometrics & Finance Education Mathematics

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The Influence Of Ownership Structure And Company Growth On The Financial Performance Of Manufacturing Companies Listed On The Bei For The 2016 Period Yofi Syarkani; Tamy Ali Januarty
Journal of Economics and Business (JECOMBI) Vol. 4 No. 01 (2023): Journal of Economics and Business (JECOMBI) : 2023 (Inpres)
Publisher : SEAN Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58471/jecombi.v4i01.68

Abstract

This research is intended to examine the influence of ownership structure and company growth on the financial performance of manufacturing companies listed on the BEI in 2016. Ownership structure is measured through managerial and institutional ownership structures, company growth is measured by changes in asset value. The dependent variable is financial performance, measured through ROA (return on assets). The sampling technique used was purposive sampling. The final number of samples that met the criteria was 110 companies from 144 manufacturing companies registered on the BEI for the 2016 period. The analytical method used was multiple regression analysis. The results of the research show that (1) Ownership structure has a positive effect on the company's financial performance, (2) Company growth has a positive effect on the company's financial performance, (3) Ownership structure and company growth simultaneously have a positive effect on the company's financial performance.
THE INFLUENCE OF SERVICE QUALITY ON PATIENT SATISFACTION AND IMPLICATIONS FOR PATIENT CONFIDENCE IN IMMANUEL HOSPITAL OUTPATIENT CENTER Yofy Syarkani; Noveline Sagita; Tamy Ali Januarty
Jurnal Scientia Vol. 12 No. 04 (2023): Education, Sosial science and Planning technique, 2023, Edition September-Nov
Publisher : Sean Institute

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Abstract

The quality of service in hospitals consists of five dimensions such as tangible, reliability, responsiveness, assurance, and empathy. With improvement in service quality, customer satisfaction is expected to increase, and hospitals can successfully gain patients' trust. This study aims to determine the effect of service quality on satisfaction and its implications for patient trust. This cross-sectional study is conducted in the outpatient center in Immanuel Hospital, Bandung, on August 2022. A five-point Likert scale questionnaire was distributed to 100 respondents who met the inclusion and exclusion criteria. The data obtained were then analyzed descriptively (respondent demographic data, patient perceptions of service quality, patient satisfaction, and trust) and an analytical study was done using Structural Equation Modeling (SEM) analysis with Lisrel 8.8. The majority of respondents are women, housewives, aged 41-60 years, with 9 years of educational background. The data obtained show that the patient’s perception of service quality is good, patient satisfaction is fairly satisfied and patient trust in the hospital is quite trusting. Of the five dimensions that make up service quality, empathy has the highest percentage (73,67%). All dimensions of service quality simultaneously affect patient satisfaction directly by 72,4%. Patient satisfaction directly affects patient trust by 75,20%. The degree of service quality contribution to the patient trust, through patient satisfaction, is 0,851. There is a positive influence between service quality and patient satisfaction, between patient satisfaction and patient trust. Improving service quality will increase patient trust in the hospital, through patient satisfaction.
Co-Authors Noveline Sagita Yofy Syarkani