Sismulyanto Sismulyanto
Universitas Qamarul Huda Badaruddin Bagu

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Hubungan Penerapan Komunikasi Interpersonal Perawat dengan Tingkat Kepuasan Pasien di Ruang Rawat Inap RSUD Praya Yayan Hardiansah; Sismulyanto Sismulyanto
Jurnal Kesehatan Qamarul Huda Vol. 11 No. 1 (2023): Juni 2023
Publisher : Universitas Qamarul Huda Badaruddin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37824/jkqh.v11i1.2023.491

Abstract

Komunikasi interpersonal adalah komunikasi yang dilakukan antara perawat dan pasien yang terjadi secara langsung dalam bentuk percakapan sehingga menimbulkan respon atau umpan balik tujuannya untuk memenuhi kebutuhan kesehatan pasien. Penelitian ini bertujuan untuk mengetahui hubungan penerapan komunikasi interpersonal perawat dengan tingkat kepuasan pasien di ruang rawat inap RSUD praya. Populasi pada penelitian ini adalah perawat dan pasien di ruang rawat inap RSUD praya dan teknik pengambilan sampling yang digunakan adalah purposive sampling dengan jumlah sampel perawat berjumlah 74 orang dan sampel pasien berjumlah 58 orang, kemudian analisa data yang digunakan adalah uji statistik chi square. Hasil penelitian menunjukan bahwa rata-rata responden menyatakan bahwa komunikasi interpersonal perawat di Ruang Rawat Inap RSUD Praya baik yaitu sebanyak 60 (81,4%) perawat, sedangkan komunikasi interpersonal cukup sebanyak 14 (18,6%) perawat dan tidak ada perawat yang menyatakan komunikasi interpersonal kurang. Sedangkan tingkat kepuasan pasien di ruang rawat inap RSUD praya sebagian besar responden berada pada tingkat kepuasan tinggi sebanyak 33 (56,9%) pasien, 18 (31,0%)  pasien yang berada pada tingkat kepuasan sedang dan 7 (12,1%) pasien yang berada pada tingkat kepuasan rendah. Hasil uji statistik chi square diperoleh angka p=0,174 >alpha=0,05 artinya tidak ada hubungan penerapan  komunikasi interpersonal perawat dengan tingkat kepuasan pasien di ruang rawat inap RSUD praya. Dengan tidak adanya Hubungan anatara komunikasi interpersonal maka di harapkan lebih memperhatikan bagaimana penerapan komunikasi interpersonal baik di dalam pelayanan maupun di tingkat manajerial, untuk meningkatkan tingkat kepuasan pasien di dalam lingkup pelayanan Rumah Sakit.
Evaluation of the capacity of community health centers to achieve high-performance: A descriptive analysis of health survey data Nurhayati Nurhayati; Sastrawan Sastrawan; Sismulyanto Sismulyanto
Malahayati International Journal of Nursing and Health Science Vol. 7 No. 2 (2024): Volume 7 Number 2
Publisher : Program Studi Ilmu Keperawatan-Fakultas Ilmu Kesehatan Universitas Malahayati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/minh.v7i2.113

Abstract

Background: The background of this research arises from the need to understand the overall performance of Community Health Centers (CHCs) in East Lombok Regency. CHCs play a crucial role in providing public health services, and the evaluation of their performance is essential to ensure the effectiveness of these services. Through descriptive analysis of health survey data, valuable insights are expected to contribute to the development of health policies and the improvement of health services in East Lombok Regency. Purpose: To provide a comprehensive overview of the extent to which the performance goals of CHCs in the East Lombok region have been achieved. Method: This research employs a descriptive analysis approach by collecting data through a health survey involving respondents from various layers of the community in East Lombok Regency. Carefully crafted survey instruments are used to gather information related to CHCs performance, covering aspects such as accessibility, service quality, and public satisfaction. Data collection is conducted meticulously and structured to ensure the validity and reliability of the results. Descriptive statistical data analysis is employed to intricately describe the conditions of CHCs performance. This research method is expected to provide a comprehensive understanding of the factors influencing CHCs performance in East Lombok Regency. Results: There are several aspects that still need attention and improvement. In public health efforts, especially in health promotion, there are some indicators that are lacking, such as the number of types of printed health promotion media and the coverage of policies supporting the healthy living community movement. Maternal and child health also show satisfactory achievement levels, but there are still some variables that require further attention, such as the coverage of delivery services for mothers in health facilities and the coverage of services for toddlers. Additionally, in the development of community oral health efforts, there are some aspects that are assessed as less satisfactory, such as the implementation of community-based oral health efforts in integrated health service posts and traditional health practices that have not reached the desired targets. Therefore, to improve the performance of Masbagik CHC, a thorough evaluation of these less satisfactory aspects is needed, along with the design of appropriate improvement strategies to achieve more optimal results. Conclusion: Essential public health efforts, especially in health promotion, show less than optimal achievements. Meanwhile, environmental health and family health efforts demonstrate good achievements. Specific health services, such as vaccination, infectious disease control, and early detection of diseases, show good to excellent achievements. However, certain aspects of traditional health practices, sports, and occupational health show satisfactory achievements and require more attention. The implication is to enhance efforts in health promotion, strengthen traditional health efforts, and improve achievements in hajj health, sports, and occupational health to achieve a more holistic public health.