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All Journal Jurnal Manajemen Bisnis dan Kewirausahaan Open Access DRIVERset
Vinda Fidiantika Maulidia
Universitas Muhammadiyah Malang
Decision Sciences, Operations Research & Management

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The Effect of Job Characteristics on Organizational Citizenship Behavior (OCB) with Employee Job Satisfaction as an Intervening Variable in The Banking Sector Vinda Fidiantika Maulidia; Aniek Rumijati; Khusnul Rofida Novianti
Jamanika (Jurnal Manajemen Bisnis dan Kewirausahaan) Vol. 3 No. 03 (2023): SEPTEMBER
Publisher : Universitas Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/jamanika.v3i03.29293

Abstract

The aim of this research is to determine the influence of job characteristics on organizational citizenship behavior which is mediated by job satisfaction in the banking sector in Malang City, namely PT. Bank Rakyat Indonesia, Kawi Malang Branch. This type of research uses a quantitative approach with a sample of 95 respondents. The source of data obtained in this research was obtained from distributing questionnaires (primary data). Meanwhile, the data analysis technique used in this research uses path analysis. The research results show that job characteristics have a positive and significant effect on organizational citizenship behavior. Job characteristics have a positive and significant effect on employee job satisfaction. Likewise, employee job satisfaction has a positive and significant effect on organizational citizenship behavior. In addition, job satisfaction is proven to mediate the relationship between job characteristics and organizational citizenship behavior.
The Effect of Job Characteristics on Organizational Citizenship Behavior (OCB) with Employee Job Satisfaction as an Intervening Variable in The Banking Sector Vinda Fidiantika Maulidia; Aniek Rumijati; Khusnul Rofida Novianti
Jamanika (Jurnal Manajemen Bisnis dan Kewirausahaan) Vol. 3 No. 03 (2023): SEPTEMBER
Publisher : Universitas Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/jamanika.v3i03.29293

Abstract

The aim of this research is to determine the influence of job characteristics on organizational citizenship behavior which is mediated by job satisfaction in the banking sector in Malang City, namely PT. Bank Rakyat Indonesia, Kawi Malang Branch. This type of research uses a quantitative approach with a sample of 95 respondents. The source of data obtained in this research was obtained from distributing questionnaires (primary data). Meanwhile, the data analysis technique used in this research uses path analysis. The research results show that job characteristics have a positive and significant effect on organizational citizenship behavior. Job characteristics have a positive and significant effect on employee job satisfaction. Likewise, employee job satisfaction has a positive and significant effect on organizational citizenship behavior. In addition, job satisfaction is proven to mediate the relationship between job characteristics and organizational citizenship behavior.
Co-Authors Aniek Rumijati Novianti, Khusnul Rofida