Article Per Year (5 Year)
p-Index From 2019 - 2024
0.408
P-Index
This Author published in this journals
All Journal Journal of English Language Teaching
Suci Nazira
Universitas Negeri Padang
Languange, Linguistic, Communication & Media

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Need analysis on Spoken Language Topics for English for Hotel and Tourism Course at English Department of Universitas Negeri Padang Suci Nazira; An Fauzia Rozani Syafei
Journal of English Language Teaching Vol 12, No 3 (2023)
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jelt.v12i3.125113

Abstract

This research aimed to analyze spoken language topics needed and spoken utterances used by people in hotel industry for English for Hotel and Tourism course at English Department of Universitas Negeri Padang. They were analyzed based on target situation in hotel industry namely, asking and giving information, handling complaints, asking for service, and handling service by phone. This research used a descriptive qualitative research. This research chose 44 front office department staffs, 42 housekeeping department staffs, and 49 food and beverage department staffs from 4 and 5 star hotels in Padang as the sample. The hotel staffs are from The Zhm Premiere Hotel, Santika Premiere Hotel, Truntum Hotel, Mercure Hotel, and Mercure Hotel. The data were obtained through questionnaire and interview. As the result of questionnaire, this research found 34 spoken language topics needed by front office department staffs. 22 topics were needed by housekeeping department staffs. Then, 30 topics were needed by food and beverage department staffs based on target situation. Furthermore, as the result of interview, this research found 493 variations of spoken utterances used by people in hotel and tourism industry of spoken language topics needed based on target situation. It is suggested to the lecturers of English for Hotel and Tourism course to develop the teaching materials of spoken language topics needed and spoken utterances used by people in hotel industry that is line with the current needs so that students can work effectively in this industry.
Need Analysis on Spoken Language Topics for English for Hotel and Tourism Course at English Department in Universitas Negeri Padang Suci Nazira; An Fauzia Rozani Syafei
Journal of English Language Teaching Vol 12, No 4 (2023)
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jelt.v12i4.125980

Abstract

This research aimed to analyze spoken language topics needed and spoken utterances used by people in hotel industry for English for Hotel and Tourism course at English Department of Universitas Negeri Padang. They were analyzed by using target situation analysis. This research used a descriptive qualitative research. The sample of this research was selected using purposive sampling, involving 44 front office department staffs, 42 housekeeping department staffs, and 49 food and beverage department staffs from 4 and 5 star hotels in Padang as the sample. The hotel staffs are from The Zhm Premiere Hotel, Santika Premiere Hotel, Truntum Hotel, Mercure Hotel, and Mercure Hotel. The data were obtained through questionnaire and interview. As the result of questionnaire, this research found 34 spoken language topics needed by front office department staffs, 22 spoken language topics needed by housekeeping department staffs, and 30 spoken language topics needed by food and beverage department staffs. Furthermore, as the result of interview, this research found 493 variations of spoken utterances used by hotel staffs and guests in hotel according to spoken language topics needed. The results of this research suggested the lecturers of English for Hotel and Tourism course to add more spoken language topics needed.  It is to meet the learners’ needs with the requirements at workplace in order to students can work effectively in the target situation.
Co-Authors An Fauzia Rozani Syafei