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Analisis Kepuasan Pengguna terhadap Sistem Operasional Lima Jaya Melalui Metode Cabanillas Sartika Saraswati; Sarah Astiti
Jurnal Teknologi Sistem Informasi dan Aplikasi Vol. 6 No. 3 (2023): Jurnal Teknologi Sistem Informasi dan Aplikasi
Publisher : Program Studi Teknik Informatika Universitas Pamulang

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Abstract

Lima Jaya Savings and Loans Cooperative (KSP) is engaged in savings and loans business and has thirteen branches in Central Java Province, Lima Jaya KSP innovates by creating an information system called the OP Lima Jaya system to support employee operational activities. The implementation of the OP Lima jaya system has several technical obstacles such as limited access time, server down when system access is done at the same time, input data is overloaded due to a full database, and new users experience difficulties in using the system. This study was conducted with the aim of conducting an analysis of the OP Lima jaya system so that the factors that affect system user satisfaction can be known using the Cabanillas method having five measurement scales including Accessibility, Ease of Use, Trust, Usability, and User Satisfaction using statistical calculations SEM-PLS / SmartPLS using outer model and inner model measurement models.The results in this study consist of validity tests, reliability of getting valid results on each variable. In the hypothesis test, five hypotheses obtained significant results on H2, H5, H6, H7, H10, while on H1, H3, H4, H8, H9 obtained insignificant results because the p-value had a value of <0.05/=0.05.
Sistem Pendukung Keputusan Menggunakan Metode Analytical Hierarchy Process (AHP) Untuk Pemilihan E-Wallet Friella Ully Caecilia Mustofa; Alfian Listyo Wibowo; Sartika Saraswati; Fariha Rizky Ananda Puteri
Jurnal Manajemen Informatika, Sistem Informasi dan Teknologi Komputer (JUMISTIK) Vol 2 No 1 (2023): Jurnal Manajemen Informatika, Sistem Informasi dan Teknologi Komputer (JUMISTIK)
Publisher : STMIK Amika Soppeng

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70247/jumistik.v2i1.27

Abstract

Era globalisasi membuat aktivitas masyarakat bergantung pada teknologi, termasuk pada sektor keuangan yang mulai terintegrasi dengan platform media elektronik berbasis internet. Saat ini banyak dompet digital (e-wallet) bermunculan yang membuat masyarakat kebingungan dalam memilih e-wallet yang sesuai dengan kebutuhan. Penelitian ini dilakukan dengan konsep sistem pendukung keputusan untuk menentukan e-wallet yang paling efektif menggunakan metode Analytical Hierarchy Process (AHP). Terdapat 4 alternatif pada perhitungan AHP ini, yaitu Dana, LinkAja, ShopeePay, dan OVO dengan menggunakan 4 kriteria, yaitu: Jumlah Limit Transaksi, Banyaknya Pengguna, Rating Aplikasi, dan Metode Top Up. Hasil penelitian menunjukkan bahwa LinkAja merupakan e-wallet paling efektif dengan nilai tertinggi, yaitu 0,5628