Article Per Year (5 Year)
p-Index From 2019 - 2024
0.408
P-Index
This Author published in this journals
All Journal Jurnal Riset Rumpun Ilmu Teknik (JURRITEK) Jurnal Penelitian Rumpun Ilmu Teknik
Aji Kusumastuti Hendrawan
Universitas Nahdlatul Ulama Al-Ghozali Cilacap
Civil Engineering, Building, Construction & Architecture Computer Science & IT Engineering

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Analisis Kepuasan Pelanggan Terhadap Kinerja Pelayanan Yabakii Mart dengan Menggunakan Metode SQ dan QFD Anisha Dian Iswahyuni; Aji Kusumastuti Hendrawan; Muhammad Miftah Fauzi
Jurnal Penelitian Rumpun Ilmu Teknik Vol. 1 No. 1 (2022): Februari : Jurnal Penelitian Rumpun Ilmu Teknik
Publisher : POLITEKNIK PRATAMA PURWOKERTO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/juprit.v1i1.2793

Abstract

YABAKII Mart is a mini market company that offers a variety of daily necessities. During the last three months there have been customers who have complained and are not satisfied with YABAKII Mart's services due to several factors, including inconsistent service, several times of service, and the completeness available. The purpose of this study is to measure customer perceptions of service quality, and provide recommendations for improvements to company services. The method used is Service Quality, and Quality Function Deployment Level 1. In the QFD stage or recommendations for improvement, interviews with the Director of YABAKII Mart. The research was conducted in November-December 2021 by distributing questionnaires to 322 YABAKII Mart customers. Based on the distribution table analysis and the percentage of customer satisfaction obtained 19.25% customers feel very dissatisfied, 23.09% customers feel dissatisfied, 33.19% customers feel quite satisfied, 16.62% customers feel dissatisfied and 7.85 % of customers are very satisfied with YABAKII Mart's services.
Analisis Quality Control pada Produk Omiland Kasur Bayi Untuk Meminimalisir Produk Cacat di PT. Wahana Kasih Mulia Anisha Dian Iswahyuni; Aji Kusumastuti Hendrawan; Hasan Nur Syamsi
JURNAL RISET RUMPUN ILMU TEKNIK Vol. 1 No. 1 (2022): April : Jurnal Riset Rumpun Ilmu Teknik
Publisher : Pusat riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jurritek.v1i1.2091

Abstract

Quality control is one of the obstacles experienced by PT. Wahana Kasih Mulia on CV. KKN. Quality control is an important thing that must be done by companies to minimize defective products. To be able to analyze product defects, researchers use the six sigma model, by formulating the Define, Measure, Analyze, Improve, Control (DMAIC) stages. The purpose of this study was to determine the level of quality control using the DMAIC method with the Six Sigma model applied to manufacturing companies. The results showed that from the measurement of the number of Omiland brand baby mattress products in the January-October 2021 period, it was found that defective products came from three main causes of disability. The distribution data of the number of product quality characteristics and company performance are at the sigma level of 3.50 with a DPMO value of 27,082.275. This shows that the company has not been able to meet process quality standards. Based on this research, the recommendations for improvement given are that the company needs to provide periodic training to employees, perform maintenance on machines, apply a clearer and more detailed Standard Operating Procedure (SOP), conduct tighter supervision of newly arrived raw materials and the company needs to place quality control at every stage of the production process.
Co-Authors Aji Kusumastuti Hendrawan Anisha Dian Iswahyuni