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All Journal Lokawati: Jurnal Penelitian Manajemen dan Inovasi Riset
Cario Marta
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Faktor Yang Mempengaruhi Kepuasan Pelanggan Cario Marta; Andonios Joel
Lokawati : Jurnal Penelitian Manajemen dan Inovasi Riset Vol. 1 No. 1 (2023): Januari : Jurnal Penelitian Manajemen dan Inovasi Riset
Publisher : Asosiasi Riset Ilmu Manajemen dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/lokawati.v1i1.45

Abstract

Along with these developments, there has been intense competition in the hotel industry, which requires hotel management not only to rely on physical facilities but must be able to maximize their intangible assets. Management's ability to manage assets together is what differentiates a hotel from being superior to other hotels both in terms of innovation and performance because each hotel has different characteristics, resources and market share. Careful management will always make differentiation so that it can always meet a competitive advantage that is difficult for competitors to imitate.
Co-Authors Andonios Joel