Lokawati: Jurnal Penelitian Manajemen dan Inovasi Riset
Vol. 1 No. 1 (2023): Januari : Jurnal Penelitian Manajemen dan Inovasi Riset

Faktor Yang Mempengaruhi Kepuasan Pelanggan

Cario Marta (-)
Andonios Joel (Unknown)



Article Info

Publish Date
25 Jul 2023

Abstract

Along with these developments, there has been intense competition in the hotel industry, which requires hotel management not only to rely on physical facilities but must be able to maximize their intangible assets. Management's ability to manage assets together is what differentiates a hotel from being superior to other hotels both in terms of innovation and performance because each hotel has different characteristics, resources and market share. Careful management will always make differentiation so that it can always meet a competitive advantage that is difficult for competitors to imitate.

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Journal Info

Abbrev

Lokawati

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Human Resource Management, Financial Management, Marketing Management, Public Sector Management, Operations Management, Supply Chain Management, Corporate Governance, Business Ethics, Management Accounting and Capital Markets and ...