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Dipo Alam
Institut Bisnis dan Informatika Kwik Kian Gie
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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EVALUASI KEWAJIBAN PELAKU USAHA DAN KEPUASAN KONSUMEN OJEK ONLINE Dipo Alam
Jurnal Manajemen Vol 5 No 1 (2015): November
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Institut Bisnis dan Informatika Kwik Kian Gie

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Abstract

The development of public transportation in Jakarta Province and surrounding areas has been more advanced by increasing motorcycle used for public transportation with online system (Go-Jek). Therefore, the purpose of this study was to determine the extent of the responsibilities of consumers and companies have been implemented, the level of customer satisfaction, and the influence of corporate services to Go-Jek customer satisfaction in Jakarta based on the Law of the Republic of Indonesia Number 8 year 1999 about Consumer Protection. Data were collected from 100 Go-Jek consumers by questionnaires in Jakarta and surrounding areas. The data analysis using descriptive and inferential statistics using SPSS. The result shows the consumers rights have not been fulfilled, consumers have sufficiently implemented the responsibility, the responsibility of entrepreneurs have not done enough, customer satisfaction have not been fulfilled, and the realization of the business behavior obligation affects customer satisfaction. The results are equipped with the discussion. Keywords: Rights, Obligations, Costumers Satisfaction, Producers 
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