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All Journal Jurnal Kebijakan Publik Jurnal Al-Iqtishad Jurnal Ilmu Administrasi Negara
Larbiel Hadi
JURNAL AL-IQTISHAD
Humanities Decision Sciences, Operations Research & Management Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Social Sciences

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Journal : Jurnal Ilmu Administrasi Negara

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KOMPETENSI, LINGKUNGAN KERJA DAN KUALITAS PELAYANAN Larbiel Hadi; Seno Andri; Zaili Rusli
JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 16, No 2 (2018)
Publisher : Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (692.132 KB) | DOI: 10.46730/jiana.v16i2.6792

Abstract

Competence, Work Environment and Service Quality. This study aims to determineand analyze the influence of competence, work environment together and partially on the qualityof service at the Faculty of Economics and Social Sciences UIN Suska Riau. This type of researchis a quantitative approach with survey methods and data analysis is quantitative / statistical. Theannouncement of primary data through a questionnaire on 98 employee respondents at the Facultyof Economics and Social Sciences UIN Suska Riau as well as secondary data throughorganizational data relating to the problem under study. Data analysis method uses Multiple LinearRegression with the help of SPSS application. The results showed that together the variables ofcompetence, work environment significantly influence the service quality of employees with fcount (77.949)> f table (3.09) and the contribution coefficient of determination (R2) is 62.1%.37.1% is influenced by other variables not examined in this study.
Co-Authors Andri Novius Faiza Muklis Rodi Wahyudi Seno Andri Zaili Rusli