Article Per Year (5 Year)
p-Index From 2019 - 2024
4.735
P-Index
This Author published in this journals
All Journal PROSIDING SEMINAR NASIONAL ProBank: Jurnal Ekonomi dan Perbankan Excellent ADVANCE JIKI JBTI : Jurnal Bisnis : Teori dan Implementasi JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Adi Widya : Jurnal Pengabdian Masyarakat International Journal of Supply Chain Management Ekuilibrium : Jurnal Ilmiah Bidang Ilmu Ekonomi EKUITAS (Jurnal Ekonomi dan Keuangan) Journal of Indonesian Science Economic Research Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Jurnal Abdidas Wasana Nyata East Asian Journal of Multidisciplinary Research (EAJMR) Eastasouth Journal of Positive Community Services Jurnal Pengabdian West Science West Science Interdisciplinary Studies WASANA NYATA West Science Interdisciplinary Studies JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Jurnal Ekonomi Bisnis dan Kewirausahaan
Ria Yuni Rahmawati, Mayta Novaliza Isda, Siti Fatonah,
Universitas Dharma AUB Surakarta
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Transportation Veterinary Other

Published : 29 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 29 Documents
Search

 1   2   3 
Strategi Meningkatkan Loyalitas Dengan Memperhatikan Kepuasan Konsumen Obat Melalui Coorporate Image pada Apotek di Surakarta Fatonah, Siti; Diva Awatara, I Gusti Putu
JBTI : Jurnal Bisnis : Teori dan Implementasi Vol 10, No 2 (2019): Oktober 2019
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini membahas tentang strategi untuk meningkatkan loyalitas konsumen obat dengan memperhatikan kepuasan yang menggunakan aspek kualitas pelayanan, pengiriman pesanan dan promosi yang bisa disebut sebagai coorporate image pada apotek di Surakarta. Penelitian ini untuk mengetahui bagaimana dan seberapa besar pengaruh variabel independen (kualitas pelayanan, pengiriman pesanan, promosi) terhadap loyalitas konsumen obat dengan kepuasan sebagai variabel intervening sehingga dapat digunakan untuk menentukan strategi yang harus dilakukan apotek di Surakarta. Dengan mengambil sample sebanyak 100 responden konsumen obat yang diambil secara acak di beberapa apotek yang berlokasi di Surakarta. Setelah di olah dengan analisis jalur, diperoleh hasil bahwa pengiriman pesanan mendominasi untuk meningkatkan kepuasan konsumen obat dibandingkan dengan kualitas pelayanan dan promosi. Untuk meningkatkan loyalitas berdasarkan hasil analisis maka harus meningkatkan kepuasan konsumen obat terlebih dahulu karena semua variabel independen secara langsung berpengaruh tidak signifikan terhadap loyalitas. Untuk itu disimpulkan bahwa strategi untuk meningkatkan loyalitas konsumen obat di apotek Surakarta sebaiknya apotek meningkatkan pelayanan pengiriman pesanan untuk meningkatkan kepuasan yang diharapkan dapat meningkatkan loyalitas konsumen obat terhadap apotek di Surakarta.
HUBUNGAN ANTARA PEMASANGAN DAN PERAWATAN KATETER DENGAN KEJADIAN ISK DI RUANGBEDAH DI RS dr. R. SOETIJONO BLORA Dyah yuli Sriwidiyanti; Agus Prasetyo; Siti Fatonah
Jurnal Ilmu Keperawatan Indonesia (JIKI) Vol 8 No 1 (2015): Jurnal Ilmu Keperawatan Vol.8 No 1 April 2015
Publisher : Universitas Sahid Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Latar Belakang: Tindakan pemasangan kateter dapat menjadi tindakan yang menyelamatkan jiwa, khususnya bila traktus urinarius tersumbat atau pasien tidak mampu melakukan urinasi.Kateterisasi juga dapat digunakan untuk menentukan perubahan jumlah urin sisa dalam kemih setelah pasien buang air kecil, untuk memintas suatu yang menyumbat aliran urin, untuk menghasilkan drainase pasca operatif pada kandung kemih ,daerah vagina atau prostat, atau menyediakan cara-cara untuk memantau pengeluaran urin setiap jam pada pasien yang sakit berat. Studi pendahuluan di RS dr. R. Soetijono Blora, jumlah pasien yang terpasang kateter tahun 2011 sebanyak 1524 orang. Tujuan : 1.Tujuan umum : a.Mengetahui hubungan antara pemasangan kateter dengan kejadian ISK; b.Mengetahui hubungan antara perawatan kateter dengan ISK. 2. Tujuan khusus : a.Mendiskripsikan karakteristik pasien; b.Mengidentifikasi prosedur pemasangan kateter di RS dr. R. Soetijono Blora ; c.Mengidentifikasi prosedur perawatan kateter di RS dr. R. Soetijono Blora; d.Menganalisa hubungan antara prosedur pemasangan kateter di RS dr. R. Soetijono Blora dengan kejadian ISK; e.Menganalisa hubungan antara perawatan kateter di RS dr. R. Soetijono Blora dengan kejadian ISK. Metode Penelitian : Jenis penelitian adalah eksperimen dengan studi korelasional yang mengkaji hubungan antara variabel. Sampel penelitian sebanyak 30 orang pasien di RS dr. R. Soetijono Blora. Hasil Penelitian : Umur responden sebagian besar (26.7%) 41-50 tahun dan 61-70 tahun paling sedikit (6.7%) 20-30 tahun. Jenis kelamin responden paling banyak (63.3%) adalah laki-laki. Pendidikan responden paling banyak (43.3%) adalah SD, paling sedikit (6.7%) adalah perguruan tinggi. Pemasangan kateter di RS dr. R. Soetijono Blora tahun 2013 sebagian besar (76.7%) sesuai standar operasional prosedur (SOP). Perawatan kateter sebagian besar (73.3%) sisuai standar operasional prosedur (SOP). Infeksi saluran kemih di RS dr. R. Soetijono Blora tahun 2013 sebagian besar (63.3%) tidak terjadi infeksi, 36.7% terjadi infeksi saluran kemih. Simpulan : 1. Ada korelasi atau hubungan antara pemasangan kateter dengan kejadian ISK; 2.Ada korelasi atau hubungan antara perawatan kateter dengan kejadian ISK.
THE BUILDING OF MARKETING PERFORMANCE BASED ON PRODUCT INNOVATION AND COMPETITIVE ADVANTAGES OF BATIK CRAFTS Siti Fatonah; I Gusti Putu Diva Awatara
PROSIDING SEMINAR NASIONAL & INTERNASIONAL 2018: PROCEEDING 1ST INSELIDEA INTERNATIONAL SEMINAR ON EDUCATION AND DEVELOPMENT OF ASIA (INseIDEA)
Publisher : Universitas Muhammadiyah Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (735.676 KB)

Abstract

In the business world, competition is getting tighter. As the complexities and dynamics of thebusiness environment intensify, companies begin to push to further strengthen their strategicbases with concepts such as customer focused or oriented cultures. community. There areseveral factors that can affect employee performance. The purpose of this study is to test theperformance of marketing-based product innovation and competitive advantage. This research is survey. Data collection techniques conducted in this study usingquestionnaires. The data used is the primary data from respondents' answers. Samplingtechnique in this research using random sampling, in this research the sample used is 110batik industry. Methods of data analysis were tested with Structural Equation Modelingthrough Smart PLS (Partial Least Square) program. The result of the research shows that the environmental uncertainty have positive andsignificant influence to the product innovation, the intensity of R & D influences positive andsignificant influence to product innovation, product innovation has positive and significantinfluence to marketing performance, product orientation has positive and significant influenceto competitive advantage, influential positive and significant influence to competitiveadvantage, competitive advantage have positive and significant influence to marketingperformanceKeywords: environmental uncertainty, product innovation, R & D intensity, product orientation, competitive advantage, customer orientation, marketing performance.
The Effect of Handling Complaint and Hospital Service Quality on Patient Satisfaction and Loyalty Siti Fatonah; Heny Palupi
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol 9, No 3 (2020): December
Publisher : Universitas Muhammadiyah Yogyakarta in Clollaboration with ADMMIRASI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.93138

Abstract

The aim of this research is to investigate the effect of handling complaints and hospital service quality on patient satisfaction and patient loyalty. The sample of this study was patients at hospitals in the Sragen Regency, Central Java. This study used a quantitative research design to test the hypothesis research model. The total sample in this study was 90 patients and it used random sampling as the technique sample. Path analysis was used to test the research model. The results of this study show that there are positive significant effects between handling complaints and patient satisfaction. Second, there are positive significant effects between hospital service quality and patient satisfaction. Finally, there are positive significant effects between patient satisfaction and patient loyalty.
Strategi Meningkatkan Kepuasan Dalam Membentuk Perilaku Nasabah Pada Lembaga Keuangan Perbankan Di Jawa Tengah Siti Fatonah; Yuniatin Trisnawati Dwi Kusuma Wardani
EXCELLENT Vol 6, No 1 (2019): June
Publisher : STIE AUB Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (169.8 KB) | DOI: 10.36587/exc.v6i1.471

Abstract

Pelatihan dan Pendampingan Peningkatan Pangsa Pasar dengan Model Kepuasan Pengiriman Pesanan Konsumen Obat pada Apotek di Surakarta Siti Fatonah; Lukman Ahmad Imron Pahlawi; P Haryoso
Jurnal Abdidas Vol. 2 No. 1 (2021): February, Pages 1-160
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/abdidas.v2i1.214

Abstract

Salah satu faktor penting yang mempengaruhi berkembangnya suatu apotek yaitu bagaimana apotek dapat memberikan kemudahan kepada konsumen untuk memesan obat dan menerima barang (obat) dengan mudah, cepat, aman dan nyaman. Tim Pengabdian kepada Masyarakat STIE AUB Surakarta ingin mensosialisasikan dan melatih serta mendampingi untuk menciptakan model kepuasan konsumen obat melalui peningkatan kualitas pengiriman pesanan untuk memperluas pangsa pasar obat pada Keluarga Besar Apotek Se-Surakarta. Ukuran keberhasilan dari kegiatan Pengabdian Kepada Masyarakat ini dapat dilihat dari luaran yang berupa 1) survei apotek dalam peningkatan kualitas pengiriman pesanan, 2) terciptanya model-model pengiriman pesanan, 3) pangsa pasar apotek bertambah. Permasalahan yang dihadapi oleh mitra adalah 1) belum maksimalnya kualitas pengiriman pesanan obat, 2) belum ada inovasi-inovasi dalam model-model pengiriman, 3) pangsa pasar masih terbatas. Tahapan pelaksanaan pengabdian yang sudah dilakukan oleh tim yaitu mensosialisasikan kepada masyarakat kemudahan dalam proses pemesanan serta pengiriman obat di apotek se-Surakarta, melatih mitra/apotek dalam menciptakan model-model pengiriman pesanan dan melatih teori manajemen pemasaran kepada mitra agar pangsa pasar lebih luas. Hasil yang diharapkan oleh tim adalah meningkatnya kepuasan konsumen apotek dan menciptakan loyalitas. Pada tahap selanjutnya adalah evaluasi hasil pendampingan kualitas pengiriman, model pengiriman dan perluasan pangsa pasar apotek.
PERAN ORIENTASI PELANGGAN DALAM MENINGKATKAN KINERJA PEMASARAN UMKM RUMAH MAKAN DI KABUPATEN SRAGEN Siti Fatonah; Tulus Haryono; Nevea Nur Indah Sari
EKUITAS (Jurnal Ekonomi dan Keuangan) Vol 5 No 1 (2021)
Publisher : Sekolah Tinggi Ilmu Ekonomi Indonesia (STIESIA) Surabaya(STIESIA) Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (791.895 KB)

Abstract

Penelitian ini bertujuan memahami hubungan secara teoritis peran mediasi orientasi pelanggan terhadap kinerja pemasaran UMKM rumah makan di Kabupaten Sragen dilihat dari aspek dinamika lingkungan dan orientasi inovasi. Unit analisis dalam penelitian adalah perusahaan UMKM rumah makan di Kabupaten Sragen yang terdata pada Dinas Koperasi dan UMKM dengan obyek penelitian pimpinan rumah makan atau yang mewakili dengan jumlah 750 perusahaan. Pengambilan sampel menggunakan random sampling dengan tingkat 10% populasi yaitu sebesar 75 responden. Teknik analisis yang digunakan adalah uji instrument, analisis regresi, analisis jalur, Uji t, Uji F, Uji koefisien determinasi dan analisis korelasi. Hasil penelitian analisis regresi persamaan pertama dinamika lingkungan dan orientasi inovasi berpengaruh positif signifikan terhadap oientasi pelanggan. Hasil analisis regresi persamaan kedua dinamika lingkungan dan orintasi pelanggan berpengaruh positif signifikan terhadap kinerja pemasaran. Orientasi inovasi berpengaruh negatif tidak signifikan terhadap kinerja pemasaran. Hasil analisis jalur menunjukkan untuk orientasi pelanggan efektif digunakan sebagai mediasi antara dinamika lingkungan terhadap kinerja pemasaran, sedangkan orientasi pelanggan tidak efektif sebagai mediasi orientasi inovasi terhadap kinerja pemasaran.    
PELATIHAN DAN PENDAMPINGAN PENINGKATAN PANGSA PASAR DENGAN MODEL KEPUASAN PENGIRIMAN PESANAN KONSUMEN OBAT PADA APOTEK DI SURAKARTA Siti Fatonah; Lukman Ahmad Imron; P. Haryoso Haryoso
Adi Widya : Jurnal Pengabdian Masyarakat Vol 5 No 2 (2021): ADI WIDYA Jurnal Pengabdian Masyarakat
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33061/awpm.v5i2.4651

Abstract

The pharmacy was established with the aim of being able to provide good pharmaceutical services to the community including being ready to provide drug consultation, supply of drugs and pharmaceutical supplies of good quality. Therefore, pharmacies need to innovate in carrying out promotional activities to provide information and attract people to want to buy and become loyal drug consumers. One of the factors influencing a pharmacy is that how the pharmacy can provide consumers to order drugs and receive goods easily, quickly, safely and comfortably. The Community Service Team of STIE AUB Surakarta wants to socialize and train and assist to create a drug consumer satisfaction model through improving the quality of order delivery to expand the drug market in large family pharmacies in Surakarta. The size of this Community Service activity can be seen from the output in the form of 1) Pharmacy survey in improving the quality of order delivery, 2) creation of order delivery models, 3) increased pharmacy market supply, 4) scientific articles. The problems that arise by partners are 1) the quality of drug order delivery has not been maximized, 2) there are no innovations in delivery models, 3) the market is still limited. The stages of the implementation of the service carried out by the team are socializing to the community in the process of ordering and sending drugs at pharmacies in Surakarta, training partners / pharmacies in creating order delivery models and training marketing management theories to partners in order to innovate wider markets. The results expected by the team are customer satisfaction and loyalty. The next stage is the evaluation of the results of quality delivery assistance, delivery models and expansion of the pharmacy market Keyword : Quality, Order Delivery Model, Market Share
The Role of Mediation of Customer Satisfaction in Service Quality Relationship on Hospital Patient Loyalty in Indonesia Siti Fatonah
International Journal of Supply Chain Management Vol 8, No 4 (2019): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Services in the service sector have a strategic role in creating competitive advantage and value for customers. The efforts that need to be done in improving the competitive advantage is through customer satisfaction and loyalty. The study aims to examine the effect of services quality (Servqual) on satisfaction and loyalty of patient as the service users of BPJS hospital services in Central Java. The study also proves the importance of services quality (Servqual) in achieving patient loyalty. The study took a sample of hospital patients in Central Java a total of 184 patients. The sampling technique in this research is by using purposive sampling. The result of research provides empirical evidence that service quality has a significant effect on patient satisfaction. Service quality significantly affects the patient loyalty. Also, patient satisfaction has a significant effect on patient loyalty.
A Study of Service Speed and Servicescape as a Basic Strategy to Improve Loyalty by Evaluating Customer Satisfaction at PT. Bank Mandiri Persero (Solo Branch) Siti Fatonah; Tulus Haryono; Pramesty Wahyu Istyaningsih
Ekuilibrium : Jurnal Ilmiah Bidang Ilmu Ekonomi Vol 16, No 2 (2021): September
Publisher : EKUILIBRIUM : JURNAL ILMIAH BIDANG ILMU EKONOMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (355.003 KB) | DOI: 10.24269/ekuilibrium.v16i2.3956

Abstract

This study aims to determine and analyze empirically the effect of service speed and servicescape on customer satisfaction and loyalty at PT. Bank Mandiri Persero (Solo Branch). The analysis technique used was the validity test and reliability test, linearity test, regression analysis, path analysis, t test, F test, determination coefficient test and correlation analysis. Hypothesis Test Results indicated that service speed has a positive and significant effect on customer satisfaction and servicescape has a positive and significant effect on customer satisfaction. Service speed has a positive and significant effect on customer loyalty. Servicescape has a positive and significant effect on customer loyalty. Customer satisfaction has a positive and significant effect on customer loyalty. The results of F in the second equation showed that the value of F = 288.445, with a significance of 0.000 0.05, so it can be concluded together that the independent variables have a significant effect on customer loyalty at PT. Bank Mandiri Persero (Solo Branch). The results of the R2 value can be explained by the variable service speed, servicescape, and customer satisfaction as an intervening variable of 92.6% and the remaining 7.4% explained by other variables outside the research model in the form of interest rates, service quality, and so on. The results of the path analysis showed that: the indirect effect of service speed on loyalty is an effective route. The indirect effect of the servicescape on loyalty is an effective route. Based on these results, the use of customer satisfaction mediation is proven, so it is expected that PT. Bank Mandiri Persero (Solo Branch) pays more attention to the level of customer satisfaction in order to increase customer loyalty.
Co-Authors Agus Prasetyo Anggoro Panji Nugroho Aris Tri Haryanto Dyah yuli Sriwidiyanti Heny Palupi I Gusti Putu Diva Awatara Ida Aryati Lukman Ahmad Imron Pahlawi Muhammad Khoiruman Mulyadi Mulyadi Nani Irma Susanti Nevea Nur Indah Sari P Haryoso P. Haryoso Haryoso Pramesty Wahyu Istyaningsih Purwito Kesdu A.C. Ratna Damayanti Septiana Novita Dewi Siti Muryani Suroto . Tri Nurdyastuti Tulus Haryono Tulus Haryono Wariati, Ambar Yenni Khristiana Yofhi Panglipurningrum Yofhi Septian Panglipurningrum Yuniatin Trisnawati DKW