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All Journal Indonesian Journal of Economic & Management Sciences (IJEMS)
Ria Bahriah
Universitas Indonesia Maju
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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The Influence of Total Quality Management (TQM) on the Quality of Health Services at PKM XYZ Nurul Aziz Pratiwi; Ria Bahriah
Indonesian Journal of Economic & Management Sciences Vol. 1 No. 4 (2023): August 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ijems.v1i4.5571

Abstract

This research was conducted to find out whether there is an influence of Total Quality Management (TQM) on the quality of health services. The research was conducted at one of the PKM located in Kab. Bandung using the Total Quality Management (TQM) method. Data collected in this research was carried out by direct observation and interviews. The results of this research show that TQM has a significant influence on the quality of health services at PKM, namely service quality both partially and simultaneously
Co-Authors Nurul Aziz Pratiwi