Indonesian Journal of Economic & Management Sciences (IJEMS)
Vol. 1 No. 4 (2023): August 2023

The Influence of Total Quality Management (TQM) on the Quality of Health Services at PKM XYZ

Nurul Aziz Pratiwi (Universitas Indonesia Maju)
Ria Bahriah (Universitas Indonesia Maju)

Article Info

Publish Date
01 Sep 2023

Abstract

This research was conducted to find out whether there is an influence of Total Quality Management (TQM) on the quality of health services. The research was conducted at one of the PKM located in Kab. Bandung using the Total Quality Management (TQM) method. Data collected in this research was carried out by direct observation and interviews. The results of this research show that TQM has a significant influence on the quality of health services at PKM, namely service quality both partially and simultaneously

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Journal Info
Indonesian Journal of Economic & Management Sciences (IJEMS)
Website

Abbrev

ijems

Publisher

PT FORMOSA CENDEKIA GLOBAL

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

Indonesian Journal of Economic & Management Sciences (IJEMS) is a scientific journal managed by the Formosa Publisher. This journal promotes disseminating research results in all economic, management, business, accounting, law, and Finance areas. The journal includes, but is not limited to the ...