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Safi’i, Akhmad
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Decision Sciences, Operations Research & Management Public Health Social Sciences

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Journal : Jurnal ARSI (Administrasi Rumah Sakit Indonesia)

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ANALISIS GAYA KEPEMIMPINAN MANAJER PERAWAT TERHADAPKEPUASAN KERJA STAF PERAWAT, LITERATURE REVIEW Safi’i, Akhmad
Jurnal ARSI (Administrasi Rumah Sakit Indonesia)
Publisher : UI Scholars Hub

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Several studies show that different leadership styles will influence job satisfaction. The aim of this study is to analyze the leadership style of nurse managers and the job satisfaction of hospital nursing staff. This research uses a Literature Review design with the help of the PRISMA diagram. Search for scientific research articles using Proquest and Google Scholar. Search with the keywords “Leadership Style” AND “Hospital Nurse Manager” AND “Job Satisfaction”. After carrying out the identification, screening and eligibility process of the 22 articles, 12 articles were selected that met the inclusion criteria. The leadership style models applied include transformational, relational, transactional, democratic, participative and achievement-oriented leadership and laissez faire. Of the 12 articles, 7 articles (58%) discussed the transformational leadership style of nurse managers. This transformational style is the most widely practiced and influences the performance satisfaction of nursing staff. There is a relationship between the leadership style of nurse managers and the job satisfaction of nursing staff in hospitals. The dominant leadership style carried out by nurse managers in several countries is a transformational leadership style which has a positive impact on job satisfaction. Transformative leadership style promotes nurse job satisfaction which is followed by increased performance.
EFEKTIVITAS DAN EFISIENSI PENGGUNAAN CLINICAL PATHWAYTERHADAP AVERAGE LENGTH OF STAY (AVLOS) PASIEN SECTIO CAESAREA (SC) DI RSI NU DEMAK Safi’i, Akhmad; Aziz, Abdul; Martani, Anik; Widiastuti, Tri Wahyuni; Wafiroh, Zahrotul
Jurnal ARSI (Administrasi Rumah Sakit Indonesia)
Publisher : UI Scholars Hub

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Clinical Pathway (CP) was implemented at the RSI NU Demak Hospital as quality and cost control in health services. One of the quality of services can be seen from the Average Length of Stay (AvLOS), so the implementation of CP is very important to measure its effectiveness and efficiency in reducing AvLOS as well as its efficiency in financing. This study aims to determine the effectiveness and efficiency of using CP for AvLOS as well as its efficiency in financing SC patients at the RSI NU Demak Hospital for the period October 2022-May 2023. The type of this research is qualitative with used case study method. Sample data was done by documentation study in 296 SC patient medical resume document and patient transaction data as well as in-depth interviews with purposive sampling samples. The AvLOS before CP implementation was 5.2 days, after CP implementation (for seven months from November 2022 to May 2023) the AvLOS decreased to 4 days. The average efficiency of SC financing is IDR 874,670.00 (Real Hospital Tariff with LOS of 5.2 days is IDR 7,025,130.00 and with LOS of 4 days is IDR 6,150,460.00) AvLOS before and after the implementation of CP in SC patients at RSI NU Demak Hospital shows its effectiveness as seen from the reduction in AvLOS, as well as having an impact on the efficiency of treatment costs. To further increase the efficiency of financing for SC patients, including the efficiency of drug and disposable material (BHP) packages for SC operations as well as monitoring and evaluating the compliance of medical staff in using CP.
Pengaruh Bauran Pemasaran terhadap Kepuasan Pasien yang diperoleh dari Tingkat Kunjungan Pasien ke Rumah Sakit: Literature Review Safi’i, Akhmad; Sulistiadi, Wahyu
Jurnal ARSI (Administrasi Rumah Sakit Indonesia) Vol. 7, No. 1
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Efforts to satisfy consumer needs are carried out by every company with various strategies and methods with the hope that consumers will be satisfied and will make repeat purchases. If a consumer has turned into a loyal customer because his satisfaction is fulfilled, then the consumer will not switch to other similar company products or services. In the context of a hospital as well, people will selectively choose a hospital that they consider satisfied with hospital services and the impact on loyalty obtained from increased patient visits. This article aims to determine the effect of the marketing mix on patient satisfaction obtained from the level of hospital patient visits. This study uses a literature review method through the Google Schoolar database source. Search literature from the Google Scholar database source using the keywords "marketing mix" AND "Patient Visits" AND "Hospitals". Initial identification found 14 articles on Google Scholar. Then we did a screening related to relevance, after being screened according to the inclusion criteria, only 9. Then after going through the full article screening process and the eligibility of the 6 articles there were 6 articles that matched. From the six articles reviewed, four articles (83%) stated that the marketing mix had a significant effect on patient satisfaction obtained from patient visits to the hospital.
DAMPAK MARKETING MIX “PHYSICAL ENVIRONMENT” TERHADAP KEPUASAAN PASIEN RUMAH SAKIT: LITERATURE REVIEW Safi’i, Akhmad; Nugroho, Bagus; Kirana, Irin; Muhammadi, Muhammadi; Kamaluddin, Rachmat; Damanik, Regina Destrina; Sulistiadi, Wahyu
Jurnal ARSI (Administrasi Rumah Sakit Indonesia) Vol. 7, No. 2
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Marketing mix strategy is a necessary strategy in service organizations to ensure successful performance. One of the successful performance is measured by patient satisfaction. Patient satisfaction is considered as one of the most important predictors when measuring outcomes and quality of services provided by health facilities. From patient satisfaction obtained loyalty, patient compliance, and has a direct impact on hospital income. This article is built with a literature review obtained from a search database from pubmed and google scholar using the keywords "marketing mix" AND "hospital" AND "impact". The included articles explain the relationship between the marketing mix, especially the physical environment, and patient satisfaction. From 258 articles found 5 relevant articles. 4 articles (80%) used a cross sectional study design and 1 article (20%) used a survey. All articles come from the Asian region, 3 from Indonesia (60%), the rest each from Iran and Saudi Arabia. 4 articles describe the marketing mix of product variables, people or officers, physical evidence, prices, and promotions that affect patient satisfaction. 1 article tells that the marketing mix has not been maximally implemented in government hospitals compared to private hospitals. Based on the analysis of previous studies, it can be concluded that the marketing mix is important and has a significant effect on patient satisfaction.
Co-Authors Abdul Aziz Damanik, Regina Destrina Kamaluddin, Rachmat Kirana, Irin Martani, Anik Muhammadi, Muhammadi Nugroho, Bagus Wafiroh, Zahrotul Wahyu Sulistiadi Widiastuti, Tri Wahyuni