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Basuki Basuki
Universitas Mercu Buana
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Dinamika Memuaskan Pelanggan Industri Plastik Dengan Quality Function Deployment Basuki Basuki
Journal of Fundamental Management (JFM) Vol 1, No 2 (2021): JULI 2021
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/jfm.v1i2.13743

Abstract

Penelitian ini bertujuan untuk menganalisis kinerja PT. XYZ yang berlokasi di Tangerang dari kepuasan pelanggan terhadap kualitas produk dan layanan. Metode yang digunakan adalah metode integrasi servqual, IPA, dan QFD, penyedia layanan dapat menentukan tingkat kepuasan pelanggan dan secara langsung dapat melakukan perbaikan layanan dengan tingkat kepuasan yang rendah. Dari kuesioner menunjukkan bahwa atribut kualitas layanan dalam kuesioner memiliki nilai gap negatif pada dimensi Reliability sebesar (-0.51) & dimensi Assurance sebesar (-0.11). Dalam metode IPA menunjukkan 5 atribut dengan tingkat kepentingan tinggi dan nilai fakta rendah. Peningkatan kualitas yang harus dilakukan seperti meningkatkan penngawasan pengiriman, penanganan keluhan, melakukan penelitian pasar (menentukan harga kompetitif), menentukan strategi diskon (diskon khusus).
Efisien Dengan Strategi Tata Letak Gudang? Benarkah? Lilik Darmawan; Basuki Basuki; Ginaris Aprianto; Ignatius Prasetya Aji Wibowo
Journal of Fundamental Management (JFM) Vol 1, No 1 (2021): MARET 2021
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/jfm.v1i1.9871

Abstract

Abstract : PT. X Is a Trading Company that supplies promotional items such as glass, mugs, bowls, plates etc. Problems faced by PT. X is the condition of the pattern of preparation and storage of finished goods which are carried out randomly and less regularly resulting in difficulty in finding goods and the time taken to be longer. From these problems, this study discusses the planning of warehouse layout and storage of goods using the class based storage method. The study was conducted by examining 30 product items in order to find out the layout of goods based on ABC classification, the results show that of the 30 product items obtained grouping results into three classes, namely: 1) class A: 80% usage value with 11 items; 2) class B:use value of 15% with total items of 8 items and 3) class C:use value 5% with the number of item 11 items, the next stage classifying products using FSN analysis (Fast moving, Slow moving, Non moving) to find out and calculate the travel time carried out by warehouse workers in taking or storing goods. Based on research that has been done by comparing the initial layout and layout of proposal 1, it was found that the time reduction in the process of searching for goods storage locations was 529.3 minutes or 28.5% lower than the initial warehouse layout.
Co-Authors Ginaris Aprianto Ignatius Prasetya Aji Wibowo Lilik Darmawan