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Rahman Soesilo
University of Muhammadiyah AR Fachrudin Tangerang
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences

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Exploring the Effects of Implementing TQM Strategy, With Organizational Learning Capability and Innovation Capability as Mediators, On Operational Performance at Indonesian Plastic Packaging Industry Rahman Soesilo; Eddy Yunus; Sri Utami Ady
Proceeding Kilisuci International Conference on Economic & Business Vol. 2 (2024): Proceeding Kilisuci International Conference on Economic and Business
Publisher : Fakultas Ekonomi & Bisnis Universitas Nusantara PGRI Kediri

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Abstract

Research aim: The purpose of this study to unravel and understand the positive correlation between TQM and OP, mediated by Organizational Learning Capability (OLC) and Organizational Innovation (OI) on the plastic packaging industry. Design/Method/Approach: The This research utilizes quantitative survey conducted across 140 plastic companies with Structural Equation Modeling Partial Least Squares (SEM PLS) analysis Research Finding: The findings reveal that as organizations implement TQM strategies, there is a discernible positive impact on Operational Performance. This relationship is intricately influenced and mediated by the organizational processes of learning and innovation. Organizational Learning Capability (OLC) and Organizational Innovation (OI) emerge as pivotal mediators, playing a vital role in shaping the dynamics between TQM and Operational Performance.
Co-Authors Eddy Yunus Sri Utami Ady