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All Journal IKRA-ITH Humaniora : Jurnal Sosial dan Humaniora IKRA-ITH ABDIMAS VOCATIO : Jurnal Ilmiah Ilmu Administrasi dan Sekretari Jurnal Administrasi dan Kesekretarisan
Widiawati, Kristiana
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Computer Science & IT Decision Sciences, Operations Research & Management Education Social Sciences

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Journal : Jurnal Administrasi dan Kesekretarisan

 1 
TINJAUAN JOB DESCRIPTION HR-GA MANAGER DALAM MENANGANI PERJALANAN DINAS MANAGING DIRECTOR KE LUAR NEGERI DI PT BRIDON CIBITUNG – BEKASI Widiawati, Kristiana
Jurnal Administrasi dan Kesekretarisan Vol 2, No 2 (2017): Jurnal Administrasi dan Kesekretarisan
Publisher : STIKS Tarakanita

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (475.269 KB) | DOI: 10.36914/jak.v2i2.41

Abstract

Some of the activities carried out by HR-GA Manager in handling The official travel of executive leadership include searching information by accepting form request for travel from the Managing Director. Preparing the official travel plan, HR-GA Manager does not assist the Managing Director in making the official travel plan. Managing Director develops his official travel plan based on the contents of the request for travel form. HR-GA Manager prepares transportation, accommodation and documents. Preparation of documents HR-GA Manager only prepares documents related to official travel only, and is followed up by travel agents, if passport, exit permit, and visa are no longer valid. The Managing Director takes care of his own official travel budget. During implementation official travel of executive leadership, HR-GA Manager helps the Managing Director remotely during business trips until the time of his return. The Managing Director reports the results of the official travel and financial reports performed on their own, and does not have any specific templates for reporting.
Peran HRD Coordinator Menangani Penyelenggaraan Rapat Di Merapi Merbabu Hotels & Resorts Bekasi Widiawati, Kristiana; Gunawan, Vonny
Jurnal Administrasi dan Kesekretarisan Vol 6, No 1 (2021): Jurnal Administrasi dan Kesekretarisan
Publisher : STIKS Tarakanita

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36914/jak.v6i1.520

Abstract

Abstract: Meeting activities are to coordinate and make decisions made in each company. Meetings can be held by supervisor and coworkers. A company has several types of meetings based on the period of time, namely weekly meetings, monthly meetings, semester meetings, and annual meetings. The aim of this research is to find out in detail the meeting held at Merapi Merbabu Hotels and Resorts Bekasi. The method used is to make observations, interviews and literature study with descriptive qualitative analysis. At the implementation stage, the HRD Coord and organizers also act as the reporter and decision maker. In the follow-up stage, it is an activity of tidying up the meeting room, completing reports or minutes of meetings, distributing and filing minutes of meetings. HRD Coord at Merapi Merbabu Hotel Bekasi implements their activities except tidying up rooms because that is the responsibility of the banquet division. Meeting reports from meetings are stored in soft copy in the company's electronic folder. Keywords: meeting, preparation, implementation, meeting minutes. Abstrak: Kegiatan rapat adalah untuk berkoordinasi dan pengambilan keputusan yang dilakukan di setiap perusahaan. Rapat bisa dilakukan oleh atasan dan rekan kerja. Suatu perusahaan memiliki beberapa jenis rapat berdasarkan jangka waktunya, yaitu rapat mingguan, rapat bulanan, rapat semesteran, dan rapat tahunan. Tujuan penelitian adalah untuk mengetahui secara detail penyelenggaraan rapat di Merapi Merbabu Hotels dan Resorts Bekasi. Metode yang digunakan adalah dengan melakukan observasi, wawancara serta studi pustaka dengan analisa kualitatif deskriptif. Pada tahap implementasi, HRD Coord dan penyelenggara juga bertindak sebagai notulis dan pengambil keputusan. Pada tahap tindak lanjut, merupakan kegiatan merapikan ruang pertemuan, serta menyelesaikan laporan atau risalah rapat, mendistribusikan, dan pengarsipan risalah rapat. HRD Coord di Merapi Merbabu Hotel Bekasi mengimplementasikan kegiatan mereka kecuali merapikan kamar karena itu adalah tanggung jawab divisi banquet. Laporan rapat dari pertemuan disimpan dalam bentuk soft copy di folder elektronik perusahaan. Kata Kunci : rapat, persiapan, pelaksanaan, risalah.
ANALISIS IMPLEMENTASI PELAYANAN PRIMA SEKRETARIS PERUSAHAAN BAGI PELANGGAN INTERNAL PADA PERUM JAMKRINDO JAKARTA Widiawati, Kristiana
Jurnal Administrasi dan Kesekretarisan Vol 5, No 2 (2020): Jurnal Administrasi dan Kesekretarisan
Publisher : STIKS Tarakanita

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36914/jak.v5i2.450

Abstract

Abstract This research aims to determine the competency analysis of corporate secretaries in providing excellent internal customer service to state-owned enterprises. The research used a descriptive qualitative approach through observation and interviews. The results of the study concluded that excellent service competence was carried out in accordance with the ability, attitude, appearance, attention, action, and accountability. Excellent service is applied by Cooporate Secretary to provide satisfaction and trust to internal customers. The Cooporate Secretary is in charge of ensuring smooth communication and providing the necessary information. The principle of excellent service applied by the Cooporate Secretary prioritizes responsible work, works honestly, has fair service to the leadership and all subordinates. Keywords: competence, excellent service, internal customers Abstrak Penelitian ini bertujuan untuk mengetahui analisa kompetensi sekretaris perusahaan dalam memberikan pelayanan prima pelanggan internal pada badan usaha milik negara. Penelitian menggunakan pendekatan kualitatif deskriptif melalui observasi dan wawancara. Hasil penelitian menyimpulkan bahwa kompetensi pelayanan prima dilakukan sesuai seperti kemampuan (ability), sikap (attitude), penampilan (appearance), perhatian (attention), tindakan (action), dan tanggung jawab (accountability). Pelayanan prima diterapkan Sekper untuk memberikan rasa puas dan kepercayaan bagi pelanggan internal. Sekper bertugas memastikan kelancaran komunikasi dan menyediakan berbagai informasi yang diperlukan. Prinsip pelayanan prima yang diterapkan Sekper mengutamakan pekerjaan yang bertanggung jawab, bekerja dengan jujur, memiliki pelayanan yang adil kepada pimpinan dan semua bawahannya. Kata Kunci : kompetensi, pelayanan prima, pelanggan internal
Co-Authors ., Selfiana2 Andriani, Maya Aulawi, Hanif Gunawan, Vonny Safitri, Kharisma Ayu Shalahuddin, Shalahuddin Sukirno Sukirno