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All Journal Binus Business Review Jurnal Manajemen Pelayanan Publik International Journal of Supply Chain Management The International Journal of Business Review (The Jobs Review) Kumawula: Jurnal Pengabdian Kepada Masyarakat Ideas: Jurnal Pendidikan, Sosial dan Budaya Responsive: Jurnal Pemikiran dan Penelitian Administrasi, Sosial, Humaniora dan Kebijakan Publik JURNAL APARATUR
Miftahuddin, S.Si.,MAB., asep
Universitas Pendidikan Indonesia
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Social Sciences Transportation Other

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Journal : Ideas: Jurnal Pendidikan, Sosial dan Budaya

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Pelayanan Prima Pembuatan Kartu Tanda Penduduk Elektronik (KTP-El) di Kecamatan Regol Kota Bandung Istikomah Istikomah; Deden Hadi Kushendar; Aep Saepudin; Asep Miftahuddin
Ideas: Jurnal Pendidikan, Sosial dan Budaya Vol 7 No 3 (2021): Ideas: Jurnal Pendidikan, Sosial, dan Budaya (Agustus)
Publisher : Ideas Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32884/ideas.v7i3.403

Abstract

Penelitian ini dimaksudkan untuk mengetahui, menggambarkan, dan menganalisis faktor yang berkait dengan sikap, perhatian, tindakan, kemampuan, penampilan, dan tanggung jawab dari petugas pelayanan KTP-el. Metode yang digunakan adalah pendekatan kualitatif. Teknik pengumpulan data menggunakan observasi, wawancara, dan dokumentasi foto. Hasil penelitian menunjukkan sikap, perhatian, tindakan, penampilan, dan tanggung jawab sebagai petugas pemberi pelayanan masih belum mendukung pada pelayanan prima. Adapun dari sisi kemampuan untuk melayani secara prima sudah dimiliki oleh petugas pemberi layanan untuk mewujudkan pelayanan prima. This research is intended to identify, describe and analyze factors related to the attitudes, concerns, actions, abilities, appearance and responsibilities of the KTP-el service officers. The method used is a qualitative approach, in which data collection techniques use observation, interviews and photo documentation. The result of the study shows that attitudes, attention, actions, appearance and responsibilities as service providers still do not support excellent service. As for the ability side to serve excellently is already owned by service providers to realize excellent service.
Co-Authors Achsanul Qosasi Aep Saepudin Ahmad Fajri Febrian Annisa Ciptagustia Arianis Chan Arundina Dijah Retno Pratiwi Ati Rahmawati Bambang Hermanto Cecep Maman Fathurohman Ciptagustia, Annisa Dadang Jam’an Soleh Deni Mulyana Erwin Permana Hari Mulyadi Hari Suharsa Heny Hendrayati Isbandi Isbandi Istikomah Istikomah Kushendar, Deden Hadi Margo Purnomo Netti Siska Nurhayati Nita Nurliawati Perdana, Yoga Rispiaga Rispiaga Sam'un Jaja Raharja Suryana Suryana Teguh Sandjaya Teguh Sandjaya Tia Yuliawati Yusuf Abdullah Zahra Alia Randhiny