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All Journal JURNAL MANAJEMEN INDUSTRI DAN LOGISTIK Jurnal Kewirausahaan dan Bisnis
Zahari, Muhammad
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Agriculture, Biological Sciences & Forestry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences Transportation Other

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State-Owned Enterprises (SOES): The Ability And The Feasibility During The Industrial Revolution 4.0. Zahari, Muhammad; Harmadi, Ashur; Mustika, Mustika; Manullang, Sardjana Orba; Dewi, Dyah Handayani
Jurnal Manajemen Industri dan Logistik Vol 7, No 2 (2023): page 205 - 353
Publisher : Politeknik APP Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30988/jmil.v7i2.1044

Abstract

The goal of this study was to identify the key elements that would help design procedures for improving corporate images in urban company. The studies were quantitative and used observation, questioning, and interviews as three key sources of data. With a path coefficient of 0.94, the results show that the Customer Satisfaction variable and the Corporate Image variable are positively correlated. Corporate Image increases by 0.94 units or has an impact of 0.94 units on the increase in Corporate Image if Customer Satisfaction increases. The overall impact of service quality on client satisfaction at PDAM Tirta Indragiri is 67.86 percent. Product quality, such as water clarity, colour, and odour, is the customer satisfaction dimension with the lowest value, in line with the distribution performance issue. Therefore, to improve water quality and distribution, quality control management must be planned, implemented, and carried out systematically and continuously.
Workshop Perubahan Dimensi Prima Pelayanan Publik Masa Pandemi Supawanhar, Supawanhar; Suard, Sabina; Sawadi, Marhan; Prakosa, Amir; Zahari, Muhammad
Jurnal Kewirausahaan & Bisnis Vol. 3 No. 2 (2021): Agustus
Publisher : Jurnal Kewirausahaan & Bisnis

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Abstract

This workshop aims to analyze how key dimensions of public services have changed significantly during the COVID-19 pandemic. In the context of the pandemic, public services have become increasingly important in response to evolving community needs. Through this workshop, stakeholders will identify significant changes in public service dimensions, including accessibility, speed, and responsiveness. Emphasis on innovation and adaptation will be the main focus of this workshop to address the challenges faced by public service institutions. An in-depth analysis of how technology and digitalization have affected the way public services are delivered will be one of the main topics in the workshop discussions. In addition, the workshop will also explore the important role of community participation in improving the effectiveness of public services amidst the pandemic. The discussion will focus on strategies to increase community involvement in the process of public service change. In addition, it will also discuss the important role of leadership and management in managing the changes needed to improve the quality of public services. The workshop will also discuss the challenges faced by public service agencies in adopting new practices and adapting to the changing environment.
Co-Authors Dewi, Dyah Handayani Harmadi, Ashur Mustika Mustika Prakosa, Amir Sardjana Orba Manullang Sawadi, Marhan Suard, Sabina Supawanhar, Supawanhar