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All Journal Maeswara: Jurnal Riset Ilmu Manajemen dan Kewirausahaan Jurnal Pendidikan Islam
Ilham Martua Hasibuan
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Religion Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Mathematics Other

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Manajemen Perkantoran dalam Menciptakan Efektivitas Kinerja Karyawan Menurut William H. Leffingwell Aulia Jannah; Sri Wahyuni; Erfiani Lubis; Ilham Martua Hasibuan; Tengku Darmansah
Maeswara : Jurnal Riset Ilmu Manajemen dan Kewirausahaan Vol. 2 No. 3 (2024): JUNI : Maeswara
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/maeswara.v2i3.958

Abstract

This research discusses office management in creating effective employee performance according to William H. Leffingwell. Office management is a series of activities to plan, manage, organize, direct, supervise the implementation of office work effectively and efficiently so as to achieve the expected goals. Office life will be well managed and run smoothly with all existing activities and programs, if the office applies management sciences to it. Management is needed, so that offices can be managed well, by making optimal use of existing infrastructure, organizing employees appropriately, arranging employee duties and responsibilities well, and evaluating the results of employee performance and the office's achievements. This research uses library research by collecting all data and information related to creating effective employee performance in office management through books and scientific articles that are relevant to the topic discussed.
THE RELATIONSHIP BETWEEN THE CLOSED SERVICE SYSTEM AND USER SATISFACTION AT UISU PRIVATE HIGH SCHOOLS Nazwa Alisya Harahap; Elvina; Ifrah Mayanti Harahap; Jainatin Halomoan Harahap; Ilham Martua Hasibuan; Budi
Journal of Quality Islamic Education Research Vol 1 No 2 (2024)
Publisher : CV. Asry Persada Quality

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Abstract

Hubungan antara sistem pelayanan tertutup dengan kepuasan pengguna di SMA Swasta UISU mempunyai nilai signifikansi yang kuat dan positif. Data tersebut diperoleh jika kualitas pelayanan semakin tinggi maka kepuasan yang dirasakan pengguna juga tinggi, didukung dengan dimensi kualitas pelayanan yang memberikan kepuasan kepada pengguna seperti bukti nyata ketersediaan. Dan kelengkapan koleksi, sarana prasarana yang dimiliki perpustakaan seperti meja, kursi, rak, ruang baca, kerapian petugas. Kehandalan, ketelitian, keahlian, kedisiplinan pustakawan dalam memenuhi kebutuhan perpustakaan, kedisiplinan dan ketepatan waktu pustakawan dalam memberikan pelayanan kepada pemustaka. Respon petugas yang baik dan cepat terhadap keluhan dan kebutuhan pengguna. Jaminan kepastian pelayanan tepat waktu dan juga jaminan kepastian pemenuhan kebutuhan pengguna. Empati petugas mengutamakan pelayanan kebutuhan pengguna. Petugas ramah dan sopan dalam melayani kebutuhan pengguna, tidak membeda-bedakan pelayanan kepada pengguna. Petugas menghormati kebutuhan pengguna.
Co-Authors Aulia Jannah Budi Elvina Erfiani Lubis Ifrah Mayanti Harahap Jainatin Halomoan Harahap Nazwa Alisya Harahap Sri Wahyuni Tengku Darmansah