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All Journal Jurnal Informasi dan Teknologi
Herli Sumerli A, Chevy
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Computer Science & IT

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Comparison Analysis of Service Performance Using Kruskal Wallis-Friedman Test to Minimize Waiting Time in Toll Gate System Sri Wahyuningsih, Suluh; Herli Sumerli A, Chevy; Fajri, T. Irfan; Octiva, Cut Susan; Adhicandra, Iwan
Jurnal Informasi dan Teknologi 2023, Vol. 5, No. 4
Publisher : SEULANGA SYSTEM PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60083/jidt.v5i4.437

Abstract

The purpose of this study is to compare how well conventional, automatic, and OBU toll gates perform in terms of service. The author of this study employed two data collection techniques: primary data was gathered through interviews and field observations, and secondary data was obtained through a review of the literature. You choose which features and parameters are subject to change while the simulation is running. The system will be used to simulate how each algorithm performs in accordance with ideas and scenarios that have already been decided. Following the recording of the simulation findings, the verification step will be completed. On the basis of the outcomes of earlier data processing and analysis, the following conclusions are possible: In creating a toll gate model, two automatic toll booths spaced 60 meters apart from the toll gate were used as simulations to approximate the real thing. utilizing the Kruskal-Wallis-Friedman test computations to compare the performance of the toll gate service with six scenarios. The OBU-OBU scenario has the system's shortest waiting time, according to the computation findings. Conversely, the server utilities that are in use are traditional and traditional.
Application of Technology Acceptance Model and Delone and McLean IS Success Model to Measure Information System Design for Academic Activities in Higher Education Institution Sri Wahyuningsih, Suluh; Herli Sumerli A, Chevy; Rahayu, Novi; Nuryanto, Uli Wildan; Ramadhani, Budi
Jurnal Informasi dan Teknologi 2024, Vol. 6, No. 1
Publisher : SEULANGA SYSTEM PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60083/jidt.v6i1.470

Abstract

The purpose of this study is to investigate the variables that may affect how well the academic information system performs. Quantitative approaches are employed in this study. The basic random sampling technique was used in this study to get samples from the community of academic information system users. There were 100 samples used in this investigation. The Technology Acceptance Model (TAM) and the Delone & Mclean model are used in this study. In this study, questionnaires were distributed as part of the data collection process. The SmartPLS was used in this study's inferential statistical analysis. According to the analysis results, introducing elements that have the biggest impact namely, perceived ease of use and service quality should be prioritized in order to improve helpdesk services in academic information systems. This involves establishing a report ticket function to resolve user complaints and offer updates on problem resolution, as well as optimizing academic information system for mobile displays to promote simple access to various academic information system -related demands. Perceived ease of use on perceived usefulness (path coefficient value: 0.79); service quality on perceived ease of use (path coefficient value: 0.79); user satisfaction on net benefits (path coefficient value: 0.74); and system quality on net benefits (path coefficient value: 0.03), are the variables that have the biggest influence in this research.
Co-Authors Iwan Adhicandra Mutasar Octiva, Cut Susan Rahayu, Novi Ramadhani, Budi Sri Wahyuningsih, Suluh Uli Wildan Nuryanto