Article Per Year (5 Year)
p-Index From 2019 - 2024
0.444
P-Index
This Author published in this journals
All Journal Kinerja ABM: International Journal of Administration, Business and Management
Ximenes, Mateus
Unknown Affiliation
Economics, Econometrics & Finance Social Sciences

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
THE EFFECT OF SERVICE QUALITY ON COMMUNITY SATISFACTION AT THE DEPARTMENT OF POPULATION AND CIVIL REGISTRATION (DISPENDUKCAPIL) BANYUWANGI CITY Saifudin, Saifudin; Ximenes, Mateus; Widagdo, Suwignyo; H P, Agustin
ABM : International Journal of Administration, Business and Management Vol 3 No 2 (2021)
Publisher : Institut Teknologi dan Sains Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/abm.v3i1.536

Abstract

Public service is one manifestation of the function of the state apparatus as a public servant, public service for the welfare of the community or citizens. Professional service means service that is characterized by public accountability and responsibility from public service providers. One of the functions that must be carried out by the government is the function of public services or the function of community services. To see it all can be packaged in the quality of service (real, reliability, responsiveness, assurance, empathy). The purpose of this study is to test and analyze the effect of the dimensions of service quality (real, reliability, responsiveness, assurance, empathy) simultaneously and partially on community satisfaction simultaneously at the Population and Civil Registration Service (DISPENDUKCAPIL) Banyuwangi City and see the most dominant variables. in service quality. The sample in this study was 138 respondents who used the purposive sampling technique. Data analysis used multiple regression tests, hypothesis testing, and coefficient of determination (R2). Based on the research, it is explained that all service quality variables have a simultaneous effect on people's satisfaction while partially three variables influence them (tangibles, reliability, and responsiveness) and two other variables. (certainty and empathy) do not affect employee satisfaction. From the fifth variable, it turns out that tangible variables (Physical Evidence) have a dominant influence on people's satisfaction.. Keyword: tangibles, realibility, responsivisness, assurance, empathy, and satisfaction
The Moderating Effect of Smart Tourism Technologies: Tourist Destination Loyalty Success in Dili (Timor Leste) Ximenes, Mateus; Mustika, Hindah; Pujiwat, Rutma; Abbas, Ansar
KINERJA Vol. 28 No. 2 (2024): KINERJA
Publisher : Faculty of Business and Economics Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/kinerja.v28i2.9454

Abstract

The research focuses on testing and analyzing the influence of several components of tourist destination loyalty, namely tourist satisfaction, experience quality, and smart tourist technologies which as a moderator variable. The research uses a quantitative method to see the influence of each variable. The respondents of the research are from various backgrounds, with a total of 317 visitors (210 women) and (107 men) who have visited tourist attractions of places historical locations in Dili (Timor Leste). The processing data use SEM-PLS, and the results of processing data show that all hypotheses significantly influence (direct) and (indirect hypotheses: smart tourist satisfaction is able to be a good moderator variable between experience quality and tourist satisfaction). The theory implication as a development of behavior and smart technologies theory, as well as the practical implication of being a strategic policy maker for stakeholders. The novelty of the research is that experience quality is in the form of physical and non-physical experiences that have positive emotions that are felt and shared with everyone so that there is satisfaction for visitors and tourist attractions.
Co-Authors Abbas, Ansar H P, Agustin Mustika, Hindah Pujiwat, Rutma Saifudin Saifudin Suwignyo Widagdo, Suwignyo