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All Journal JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Insan Cita Bongaya Research Journal
Nurdin Yusuf
Unknown Affiliation
Economics, Econometrics & Finance

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The Role Of Job Satisfaction, Stress Due To Workload And Self Efficacy On Employee Performance In Hospitality Industry Ishak, Olfin; Santi Nururly; Nurdin Yusuf; Donny Dharmawan; Elizabeth
JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Vol. 10 No. 2 (2024): April 2024
Publisher : Sekretariat Pusat Lembaga Komunitas Informasi Teknologi Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jemsi.v10i2.2211

Abstract

The purpose of this study is to examine if burnout and self-efficacy have an impact on workers' job satisfaction and performance. All employees are included in the research population. A sample of 100 participants was chosen using purposive and non-probability sampling approaches. The researcher employed a questionnaire as the primary research tool, and SPSS was utilized to perform quantitative analysis procedures for data analysis. The analysis's findings indicate that, to start, self-efficacy significantly affects work satisfaction. Secondly, job satisfaction is significantly impacted by burnout as well. Third, burnout and self-efficacy both significantly affect job satisfaction at the same time. Fourth, employee performance is significantly impacted by self-efficacy. Fifth, staff performance is significantly impacted by burnout as well. Sixth, employee performance is highly influenced by job happiness. Lastly, job satisfaction acts as a mediator between self-efficacy and burnout, which has a considerable impact on employee performance. Overall, these findings provide a comprehensive picture of the complex relationships between these factors in the context of path analysis. This research provides valuable insights for human resource management to improve employee well-being and performance.
Peningkatan Loyalitas Pelanggan Melalui Fasilitas Dan Lokasi Pada D’ King Car Wash Gorontalo: Elfis Mus Abdul; Riyan R. Albakir; Nurdin Yusuf
Insan Cita Bongaya Research Journal Vol. 1 No. 2 (2022): Februari
Publisher : Insan Cita Bongaya Research Journal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70178/icbrj.v1i2.21

Abstract

This study aims to determine the increase in customer loyalty through service facilities and business locations at D'King Car Wash Gorontalo. The data used in this research is primary data sourced from filling out questionnaires. The research population was 50 respondents. The analytical technique used to answer the research problem and test the hypothesis is multiple linear regression analysis. The data is processed using the SPSS application. The results of this study are (1) there is a positive and significant effect of Service Facilities on customer loyalty. (2) There is a positive and significant influence of location on customer loyalty. (3) Simultaneously, customer loyalty is significantly influenced by service facilities and business location. Keywords: Loyalty, Facilities, Business Location.
Co-Authors Donny Dharmawan Elfis Mus Abdul Elizabeth Ishak, Olfin Riyan R. Albakir Santi Nururly