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All Journal Jurnal Ekonomi dan Bisnis Jurnal Inovasi Ekonomi Syariah dan Akuntansi
Mufti Fahrizal
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Economics, Econometrics & Finance

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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN DI PENAMPUNGAN AIR MINUM TARA WATER DESA SIDOJADI KECAMATAN BUKIT MALINTANG KABUPATEN MANDAILING NATAL Eka Anugrah; Arwin; Mufti Fahrizal
Jurnal Ekonomi dan Bisnis Vol. 2 No. 9 (2024): September
Publisher : ADISAM PUBLISHER

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Abstract

This research aims to determine the effect of service quality on consumer satisfaction at the Tara Water water depot, Sidojadi Village, Bukit Malintang District, Mandailing Natal Regency. The sample used was 100 respondents using the Accidental Sampling method. By using a simple linear regression analysis method. The research results show that service quality has a positive and significant effect on consumer satisfaction with a significance value of 0.000<0.05. The resulting coefficient of determination is 0.522, which means that 52.2% of changes in the consumer satisfaction variable are explained by changes in the service quality variable, while the remaining 47.8% is explained by other variables not included in this research.
Pengaruh Promo Gratis Ongkos Kirim Terhadap Minat Beli di Shopee : (Studi Kasus Pada Masyarakat Kelurahan Pasar Maga) Cahyani Aulia Fitri; Sari Fitri; Mufti Fahrizal
Jurnal Inovasi Ekonomi Syariah dan Akuntansi Vol. 1 No. 5 (2024): September: Jurnal Inovasi Ekonomi Syariah dan Akuntansi (JIESA)
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jiesa.v1i5.482

Abstract

This research aims to determine the effect of free shipping promotions on buying interest at Shopee (case study in the Pasar Maga sub-district community. Type of quantitative research, data collection techniques using observation and distributing questionnaires. The sample consisted of 60 respondents using the observation method and distributing questionnaires. Slovin Formula. Data analysis techniques use validity tests, reliability tests, normality tests, p-plot graphs, heteroscedasticity tests, scatterplot graphs, simple linear regression analysis tests and hypothesis tests using the SPSS version 25 program on buying interest at Shopee (Case Study in Pasar Maga Village Community), the tcount value for the Free Shipping Promo variable (X) is 5.604 with a ttable value of 1.671. So the tcount value is greater than ttable (5.604 > 1.671. This means that the free shipping promo has a positive effect on buying interest as proven by this research with The R Square value is 0.351 x 100% = 35.1%. while the remaining 64.9% is explained by other variables. Apart from that, the free shipping promo variable has a moderate relationship with shopee buying interest among the people of Pasar Maga Village, Mandailing Natal Regency, amounting to 0.593 which is in the correlation interval of 0.40 – 0.599 according to table 3.7.
Co-Authors Arwin Cahyani Aulia Fitri Eka Anugrah Sari Fitri