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All Journal Cakrawala Repositori Imwi Jurnal Pengabdian kepada Masyarakat Nusantara
Michelle , Michelle
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Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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The Effect Of Product Quality, Price, And Service On Consumer Satisfaction Of Shopee Application Users In Medan City Filbert, Filbert; Michelle , Michelle; Purba, Mas Intan; Lubis, Nurul Wardani
Cakrawala Repositori IMWI Vol. 7 No. 1 (2024): Cakrawala Repositori IMWI
Publisher : Institut Manajemen Wiyata Indonesia & Asosiasi Peneliti Manajemen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52851/cakrawala.v7i1.622

Abstract

The purpose of this study was to determine the effect of price on consumer satisfaction of Shopee application users in Medan City. Today, the development of e-commerce has influenced people's lifestyles, allowing online shopping with convenience. Shopee as an e-commerce platform continues to grow, but it is important to understand customer expectations and fulfill their needs. This research explores the factors that influence e-commerce service quality and how to improve the shopping experience. This study combines the theories of customer satisfaction and service quality using Shopee Visitor Population Data 2022 in Medan City with a sample of 99. The results showed that product quality, price, and service together contribute positively and significantly to the consumer satisfaction of Shopee application users. This shows that Shopee can increase the level of customer satisfaction by focusing on product quality development, effective price management, and continuous application update efforts.
Peran Bawaslu Meningkatkan Kesadaran Bela Negara Di Kalangan Mahasiswa Universitas Internasional Batam Dalam Pemilu Tahnia, Rizky Putra; William, William; Jolyn , Jolyn; Andrean , Lawrence; Pradesta Varro, M. Hafish; Safitri , Ariska; Fatiha , Senna Sayyid; Khang , Jackie; Michelle , Michelle; Lie, Les; Ginting , Rio Sanjaya; Oktasari , Stephani; Rahma, Sonia; Franco , Franco
Jurnal Pengabdian kepada Masyarakat Nusantara Vol. 6 No. 1 (2024): Edisi September - Desember 2024
Publisher : Cv. Utility Project Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55338/jpkmn.v6i1.3979

Abstract

Badan Pengawas Pemilihan umum (Bawaslu) berperan penting dalam meningkatkan kesadaran bela negara di kalangan mahasiswa di Universitas Internasional Batam melalui proses sosialisasi pemilu. Tujuan dari upaya ini adalah untuk menumbuhkan pemahaman mahasiswa tentang pentingnya terlibat dalam pemilu sebagai bagian dari tugas mereka untuk menjaga kedaulatan negara. Proses pelaksanaannya terdiri dari tiga tahap: persiapan, pelaksanaan, dan penyelesaian. Selama tahap-tahap tersebut, para mahasiswa secara aktif berpatisipasi dalam pembuatan konten bertema bela negara yang akan dibagikan di platform media sosial, meskipun menghadapi kendala seperti pemahaman yang terbatas dan keraguan tentang proses demokrasi, temuan ini menunjukkan adanya peningkatan kesadaran dan keterlibatan mahasiswa dalam urusan demokrasi.
Co-Authors Andrean , Lawrence Fatiha , Senna Sayyid Filbert, Filbert Franco , Franco Ginting , Rio Sanjaya Jolyn , Jolyn Khang , Jackie Lie, Les Lubis, Nurul Wardani Oktasari , Stephani Pradesta Varro, M. Hafish Purba, Mas Intan Rahma, Sonia Safitri , Ariska Tahnia, Rizky Putra William William