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Susanti, Cicilia Maria Erna
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Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Education Environmental Science Health Professions Immunology & microbiology Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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Journal : Jurnal Kedokteran Brawijaya

 1 
Teleconsultation in Hospital Service: Implementation Challenge Cicilia Maria Ernawati; Else Agustina; Suryanto
Jurnal Kedokteran Brawijaya Supplement 1, 2022
Publisher : Fakultas Kedokteran Universitas Brawijaya

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Abstract

Teleconsultation is one of the telemedicine services provided by hospitals and is getting popular during the COVID-19 pandemic. As a new service model, developing a quality management system that can ensure the effectiveness and safety of this service to provide users’ satisfaction is necessary. This research aimed to identify and analyze the process and problems of teleconsultation services. This research was qualitative with a descriptive case study approach to get a detailed picture of the teleconsultation process in a hospital and its issues. The study was conducted from September to October 2021 in a type C private hospital in Malang. Data were obtained from interviews with officers and patient feedback on teleconsultation services. Problems in teleconsultation services in the hospital were ineffective communication, limited-service coverage, lack of support for medical support facilities, technological constraints, lack of understanding of service flow, and cost affordability.
Co-Authors Abdul Azis Agustina Y.S. Arobaya Anak Agung Gede Sugianthara Aries Toteles Ap Arung Padang, Dina Budi Santoso Devila Maker Diana Nurini Irbayanti Diana Nurini Irbayanti Diana Nurini Irbayanti Dwi Budi Santoso Eduard Fransisco Tethool Else Agustina Endra Gunawan Endy Wira Pradana Engerlbertha Retno Suryaningati Fitra Haryadi Helmy Y. Setiabudi Irbayanti, Diana Nurini Irman . Isabella Weno IWA, Wirya Pratama Kesaulija, Francina Frenshegty Kukuh Saptoyudo Latumahina, Rossa Martha Marlen Maker, Devila Mercy Christy Mual Natasya Silvaira Harijanto Nurhaidah Iriany Sinaga, Nurhaidah Iriany Nurhaidah Iriyani Sinaga Nurhaidah Iriyani Sinaga Rafsanjani Abdul Rasyid Richard Gatot Nugroho Triantoro Rossa Marlen Martha Latumahina Rossa Marlen Martha Latumahina Rossa Martha Marlen Latumahina Rossa Martha Marlen Latumahina Sadsoeitoeboen, Bernadetta Margaretha Gunarsih Soetjipto Moeljono Sritina N.P. Paiki Suryanto Suryanto Susilo Budi Husodo Tito Haripradianto Wiwiyen Manurung Yefani T. Tahamata Zita L. Sarungallo